General Information

Req #
Career area:
Supply Chain
Monday, July 12, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Backlog Management :- -
-Oversee the backlog report and prepare on daily basis to track new orders & weekly Assessment orders for CA (Customer Acceptance)       
-Load Prebuild orders on time post getting all necessary approvals and sharing regular update with respective Sales and Distribution team. 
-Ensure FPSD (First Planned Ship Date) Availability for backlog orders within 48 hours. 
-Maintain acceptable FPSD Accuracy. -Regular follow up with IOC (India Order Center) & Credit team for clearing the orders for further process. 
-Regular follow up with Sales /AR /Customer to remove documents dependency, AR hold & other customer dependencies. 
-Ensure orders are brought to clean state. 
-Highlighting on daily basics CA dependency orders to concern person and ask him to support maximum CA , if it is Ageing & non-billable category then requesting OD team for cancellation as per FOP. 
-Regular EOL (End of Life) backlog communication to Sales, Procurement and PM (Product Manager) team for the cancellation and reloading with the correct MTM (Machine Type Model) 
-Regular and proactive communications to Sales & Customers on order dependencies to ensure timely billing and shipment. 
-Timely scheduling of orders and try and ensure daily DN (Delivery Note) drops for orders planned before 5 PM. 
-Regular follow up with GL team for timely billing and delivery as per TAT (Turn Around Time) 
-Special focus on GA – With required reports on order status 

Supply Management :- 
-Ensure MO drop for all the clean orders as per PAD 
-Ensure quick resolution as per PAD report advice like Migration to Trading, Offspec, Order quantity breakup as per supply etc. 
-Clearing post replenishment ordering issues such as system not creating PO1, PO2, Shipping Point issue etc. timely. 
-Following with Procurement & Production team for urgent supply support on escalated orders -Highlighting Late PAD (Parts availability date) / No PAD cases on twice as week with respective PM and Procurement for the support 
-Escalating and sharing critical case and supply issues with Pondy production team for help. 
-Regular sharing daily billing plan with billing team to complete the billing on time 
-Sharing update with business team to make sure necessary information related to supplies been shared & alerted.                                      

Inventory Control :- 
-Daily reviewing of Excess ordering if any and ensuring measures to control. 
-Working with Pondy Production & IT team for cancellation of excess ordering MOs (manufacturing Order) 
-Sharing regular Free FG (Finished Goods) details with team which further help to liquidation of this FG and avoid FG ageing further 
-Load Prebuild orders on time and push for STO (Stock Transfer Order) to support local DC (Delivery Center)  billing as per customer requirements 
-Sharing regular shipment delivery dependency to respective person to support for avoiding RSO (Return sales authorization) 
-Working with PM & Procurement Head for the teardown approval against non-liquidation stock 

GAMS Orders  :- 
-Daily reviewing GAMS (Global Asset management system) tool orders and ensuring measures to control. 
-Working with Trading FF team to get load the B2B order for new GAMS orders -Load Prebuild orders at Pondy DC and working with Pondy procurement & Production team to get the stock for MFG GAMS orders on time 
-Regular follow up with Trading FF & Pondy Production team for supply to support all open GAMS orders on urgent basic 
-Sharing the GAMS orders update with respective owner with the supply updates 
-Regular EOL MTM communication to the respective owner to raise the new request with the correct MTM 

CSAT :- 
-Drive CSAT (Customer Satisfaction) program for REL business. 
-Sharing timely order update with Sales & Customers to avoid CSAT issues. 
-Track critical and escalated cases end to end to reduce CSAT issues. -Should be flexible, demonstrated ability to work under pressure to meet the deadlines. 
-Strength in teamwork but being able to work /act independently as well, a good team player. 
-Graduate with min experience of 7 years in supply chain & order center processes. 
-Confident business communication both verbal & written. 
-Knowledge of order to cash process & supply chain 
-Relevant experience in order management, credit management & cash is a plus. -Working knowledge in SAP . 
-Customer Service experience in multinational environment . 
-Ability to work with various applications & tools. 
-Positive attitude, problem solving, customer focused behavior, efficiency, accuracy and attention to detail, take ownership & initiative. 
-Good time and task management . 
-Ability to learn and adapt .
-Ability for analytical thinking 
-Ability to work under pressure .
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