Lenovo

The Americas SMB eCommerce team in Lenovo is responsible for the financial performance ( P&L) and is charged with developing and building the short and long-term strategy to drive the Americas SMB eCommerce business to new pinnacles of success. The SMB segment is Lenovo ecommerce’s largest and most profitable segment. This is a high-performance team recognized at the highest levels in Lenovo. Americas SMB eCommerce team owns the P&L, ideates new business ideas and creates the strategic and executional go-to-market plans to bring them to market. The initiatives can range from adding tools to improve sales enablement, adding new products and services, improvements to the user experience, leading the transformation of our telesales enablement strategy, partnerships and/or add new benefits for our customers to further accelerate our growth and vision. These are high visibility roles that interface across the large Americas eCommerce teams. We are given the freedom to dream big and then bring these to reality.

Position Description:

• Drive the end to end strategy for eCommerce expansion into new audience segments

Identify and drive key strategic e-commerce initiatives that drive incremental revenue and profit within the SMB segment

• Develop a comprehensive plan and value proposition to better service larger SMB customers

• Drive the services led transformation of the SMB Americas business growing both service and software sales in strong double digits via new product introduction, strong BMS, an effective customer journey

• Run a full business management process to monitor performance and progress on a regular cadence across countries and ensure cross coordination and alignment on key strategies.

• Analyze business metrics and performance and extract key insights on a weekly basis to inform overall SMB strategy.

• Help define the SMB Americas eCommerce initiative roadmap and drive new initiatives to closure.

• Project manage new initiative launches and coordinate across a matrixed organization

Present sound strategy decks and execution plans to both executives and operational regional teams.

• Conduct deep market and competitive analysis and identify new opportunities and trends.

• Map, monitor and champion the post-sales purchase experience and resolve key cx issues

Help define the tele incentive structure and work/ BUs and vendors to help fund

• Work w/ UX and Product teams to develop the new web pages, messaging, positioning, test bundles and define new optimization tests

• Define the IT roadmap for future improvements

• Coordinate w/ community managers to have events/webinars to drive member engagement

• Develop, coordinate, and execute long-term strategic partnership plans to identify and reach target opportunities

• Manage cross-functional projects and multitask with excellent organizational skills

• Use strong business and technical acumen to be able to understand, evaluate, and communicate the benefits of LenovoPRO

• Utilize strong internal and external communication abilities, and interpersonal skills.

• Live in a comfortable with a fast-paced environment

• Flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity

Job Requirements:

Basic Qualifications 

• Bachelor’s degree in marketing, business or related field
• 7+ years of experience in business management, strategy, and marketing.
• Ability to do financial modeling, business cases and executive-ready presentations.
• Ability to manage through influence and lead project teams across different geographic regions.
• Strong organizational, project management, analytical and quantitative skills
• Attention to detail and results-oriented
• Strong written and verbal communication skills
• Interpersonal skills to adapt to different situations and be a global team player

Preferred Qualifications