General Information

Req #
Career area:
Wednesday, June 19, 2024
Working time:
Additional Locations
* China - Hubei - 武汉(Wuhan)

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub

Description and Requirements

In this role, you will:

  • Collaborate with various product team to bring new product and new feature to readiness stage, ensuring seamless launching service solution to global service centers.
  • Collaborate with tool develop team members to realize the new product specific feature and create test/operate sequence for each specific product or platform, ensure optimal performance and compatibility.
  • Drive Design for Service standardization from product design aspect and digital workflow aspect.
  • Own product specific field issue analyzing and resolving, guaranteeing OTD, as the owner to drive field issue qty reduction vertically and horizontally across products and processes.
  • Driver digital and AI features onto service tool platform.


  • College and above degree in Computer Science, Communications Engineering, or related fields, demonstrating a solid academic background in relevant domains.
  • 5+ years of experience delivering mobile device manufacturing or service solutions, demonstrating a deep understanding of the technical and operational challenges on board swap, warranty transfer, functionality testing, new serial number programming, subsidy lock.
  • Strong English expression and communication skills.
  • Could adapt to international time zone differences.
  • A passion for continuous learning in this emergent and evolving field, showcasing your commitment to staying updated and bringing fresh ideas to the table.

Additional Locations
* China - Hubei - 武汉(Wuhan)
* China
* China - Hubei
* China - Hubei - 武汉(Wuhan)