General Information

Req #
WD00002585
Career area:
Hardware Engineering
Country:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Tuesday, June 8, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Key Activities: - Interface with customers, Level 1 /2 technical support, and internal Sales teams to drive technical resolution plans for escalated field issues, with key focus on delivering a positive customer experience. - Perform problem determination and defect root cause isolation by analyzing hardware diagnostic & OS logs. - Derive technical action plans with urgency to restore production for outages or severe customer-impacting situations. - Setup systems with customer configuration in the lab to replicate reported field failures. - Instrument lab debug equipment (e.g. oscilloscope, analyzers) to isolate and debug complex failures. - Develop field action plans to address design/quality issues which have affected customers including: Stop ships, field communications (Service Tips and Notable issues), Engineering Change (EC) generation, and rolling Field Replaceable Unit (FRU) stock when necessary - Travel to provide on-site assistance to resolve critical situations (when required).
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.