General Information

Req #
WD00003142
Career area:
Hardware Engineering
Country:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Wednesday, June 9, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Key Activities: 1. Interface with customers, Level 1 /2 technical support, and internal Sales teams to drive technical resolution plans for escalated field issues, with key focus on delivering a positive customer experience. 2. Derive technical action plans with urgency to restore production for outages or severe customer-impacting situations.  3. Develop field action plans to address design/quality issues which have affected customers including: Stop ships, field communications (Service Tips and Notable issues), Engineering Change (EC) generation, and rolling Field Replaceable Unit (FRU) stock when necessary  7. Travel to provide on-site assistance to resolve critical situations (when required). 8. Participate in pre-product release activities; take technical positions for defect deferrals and HW design changes and approve product readiness for ship support. 9. Maintain key data for products assigned (specifications, publications, Tech Tips, defects, engineering changes and history, product roadmaps, and lifecycle management). 10.  Conduct lessons learned reviews in a quality closed loop process as part of driving continuous improvement of products and processes.   Required Bachelor’s Degree in Technical Discipline (e.g. Engineering, Computer Science, Sciences, information science, data analytics) At least 2 years hands-on experience with Storage Solutions, Intel x86 or AMD servers At least 2 years of experience in a technical project management role doing Strong written and oral skills (English fluency) At least one year of client-facing experience Extensive PMI Training Preferred Bachelor’s Degree in Engineering (e.g. Mechanical, Electrical, or Computer) or Computer Science 5 years of experience in Development, Manufacturing or Product Engineering or Customer technical support role 3 years of experience working in the design, development and/or support of x86 or AMD servers Working knowledge of Microsoft Dynamics or other CRM applications Working knowledge of Qlik or other Data Visualization applications PMP Certification
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.