Lenovo

As the technical enablement lead, you will need to collaborate across multiple organizations including, but not limited to, internal development, services strategy, service delivery, geography solution architects, sales teams; finance, operations; and when necessary, customers and business partners. Cross-collaboration is a must for the success of the role but ideally, you will also have a self-starter personality and proactive approach.

Post-launch, you will be responsible for training the regional Solution Architects on how to support sales teams when pitching and quoting the managed service in Request for quotes (RFPs/RFQs), as part of standard or Device-as-a-Service deals. You would help create a standard Statement of Work (SOW) template for regional SAs to use to capture any unique customer requirements to augment the standard managed service offering. You should be familiar with how to develop SOW contracts to ensure that requirements are explicitly documented to mitigate risk.

While not primarily a customer-facing role, during the transition launch period, you may be asked to help the regional solution architects with pre-sales activities including customer presentations and briefings, provide input during deal qualification reviews, prepare content for solution reviews with key stakeholders, or help facilitate customer workshops to validate and scope project requirements.

The ideal candidate will have extensive previous experience designing enterprise IT client-managed services (eg: Service Desks, Endpoint Management), and have been heavily involved in customer implementations from the project kickoff, stakeholder coordination, and end solution deliverables, including Key performance indicators (KPIs), and delivery.  Experience designing services with heavy reliance on ITSM tools (e.g. ServiceNow) and automation tools, as the base platform, is a must. You should have a solid understanding of how emerging technologies are shifting the managed services landscape and be able to stand behind your technical guidance/blueprint, being mindful that  feedback/input from relevant channels, could lead to a better solution.

If you would like to be part of a team helping to shape new managed services offerings and assist product managers with the technical architecture that goes into the services, this job is for you.

Travel Estimated at 10%

Basic Qualifications:

• 3-5 yrs experience designing technical requirements for managed services for PC and mobile clients in the Digital Workplace Solutions space, specifically leveraging ServiceNow as an ITSM tool. 
• Bachelor’s degree or equivalent experience.

Preferred Qualifications:

• 3 + years experience with ITSM tools, ServiceNow preferred.
• 5+ years as a Solution Architect
• 5+ years working for an Managed Service Provider (MSP) or working with MSPs, as a customer, on Enterprise Managed Services
• 2+ years experience in Contract Management, SOWs, Business Development, and/or IT Services Operations.
• Product Management experience
• Microsoft Systems/Solutions certifications
• Security Certifications
• Experience with MS Dynamics and UEM platforms
• Consumption-based sales experience in Software as a Service, Device as a Service, or Cloud Services 
• Global Account or Global Enterprise Account Sales experience with multiple stakeholders' buy-in
• Strategic mindset and sound business acumen are required, along with effective decision making, vendor tools selection, contract negotiation, and partner management skills 
• Excellent communication, both oral and written, and polished presentation skills 
• Strong prioritization skills, attention to detail, commitment to deadlines
• Proficiency in Microsoft management platform and tools + Microsoft365 suite.
• Proven ability to operate with a high level of professionalism; entrepreneurialism and agility 
• Proactive approach, seek needed answers and anticipate requests/deliverables by having material ready.
• Demonstrated ability to work across all levels of the organization with a teaming attitude
• Advanced technical degree.