General Information

Req #
100012103
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Tuesday, September 21, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo, a member of the Fortune Global 500, is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter and we’re growing! Lenovo is seeking an experienced Technical Specialist who will be responsible for looking at customers' end-to-end services processes in order to optimize how customers do business. This includes have deep-dive technical conversations with customers specific to automation, factory offerings, and professional services. Advanced IT technical understanding and skill set will be critical in being successful in this role. This role requires an individual who has a customer-centric mindset, is focused on IT automation and efficiencies, and is a creative problem solver.

Key responsibilities include:
• Hosting Whiteboards Sessions to uncover customer pain points; reviewing customers technical end-to-end IT processes
• Developing and Creating Process Workflows on customer ‘current state’ and ‘future state’ 
• Developing and Creating customer-facing proposals documents incorporating specific recommendations and return-on-investment 
• Participating in ‘read out’ sessions to communicate recommendations to customers 
• Thoroughly understand and sell Deployment Automation - Advanced Deployment Services - creation and build-out of full ADS solutions; financial modeling 
• Thoroughly understand and sell Factory Integration Services including deep technical knowledge - Image Load, Image Verification, Image Creation, Smart Image, First Boot Services, Custom BIOS, Asset Tags, BIOS Updates 
• Thoroughly understand and sell Whitsett/USFC Services (Etching, Drop-in Box, Domain Join, Over Packing, etc.) and Lenovo Cloud Services 
• Packaging solutions and developing into a customer-facing proposal document 
• Work with services sales and extended account teams to present services offering to the customer 
• Join customer calls and meetings to review solutions 
• Create all Statement of Work agreements and documentation (between Lenovo-Customer and Lenovo-Service Partner where applicable) 
• Redline and legal reviews of documentation; working directly with customers and extended Lenovo teams (including Lenovo Legal) - specific to automation solutions, cloud, and ADS 
• Part Number creation / Salesforce Management / Sales Cadence Calls 
• Project Management engagement and coordination through pre and post-sales 

Qualifications:
• 10+ years of IT services related experience (including experience with IT automation) 
• Expert understanding and demonstrated competence around automation (ADS), factory services (imaging, asset tagging, first boot services), cloud services, and Microsoft offerings
• Strong verbal and written communication skills, presentation skills, with proven ability to communicate effectively across various levels of the business to accomplish common goals 
• Extensive experience using MS tools (Microsoft Project, Visio, PowerPoint, Excel) 
• Experience working in a customer-facing environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.