General Information

Req #
WD00031050
Career area:
Services
Country/Region:
France
State:
Hauts-de-Seine
City:
Rueil-Malmaison
Date:
Tuesday, June 14, 2022
Working time:
Full-time
Additional Locations: 
* Rueil-Malmaison - Hauts-de-Seine - France

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

This is a technical role within Lenovo’s Premier Technical Support team based in Rueil-Malmaison, France. In this role, you will deliver best-in-class support to Lenovo’s Premier Support customers in France. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching parts engineers to the site as needed repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up, and customer communication.

This role directly reports to our Technical Support Manager in France.

This is a Parental Cover contract for 4 months.




Day-To-Day Tasks:

  • Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
  • Identifies the cause of hardware/software faults and provides a solution
  • Resolve over phone or email or onsite via parts and engineer dispatch
  • Working with the Technical Account Management team to monitor and tracks issues to ensure a speedy resolution.
  • Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information with other technical team members when relevant.
  • Monitors own ‘open case’ workload and drive to closure.

Position Requirements:

  • 3+ years of experience in Client Technical Support roles.
  • Experience within IT Services and Working with Field Service Providers
  • Working Knowledge of Windows Operating Systems and MS Products
  • Technical Knowledge of client (Notebook, Desktop, & Tablets)
  • Business Fluent English and French


What Lenovo can offer You:

  • An open and stimulating environment within one of the most forward-thinking IT companies 
  • Opportunities for career development & growth 
  • Access to training for personal development 
  • An international team with a high focus on Gender Diversity 
  • Attractive compensation package and Performance-based rewards 
 
Does it sound interesting? Please check this article to see what our team says on the