General Information

Req #
WD00015465
Career area:
Services
Country/Region:
United States of America
State:
Indiana
City:
Ft. Wayne
Date:
Wednesday, November 17, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo Software is the publisher of LanSchool and a pioneer and innovator of classroom management software.  As a technical support specialist, you will work with customers in resolving technical issues beyond the standard level one support most provide. This position is a technical role within the Lenovo Software Support team based in Fort Wayne, IN. In this role, you are delivering our best-in-class support to Lenovo’s customers. As part of your work, you will provide support via email, chat, and phone while accurately diagnosing reported problems within our client’s implementation of the LanSchool products.  The ideal candidate will be highly technical and have an inner drive to learn even more as part of a growing team. Daily activities include but are not limited to: 
• Assist customers in their use of LanSchool products and providing resolutions for technical related issues 
• Become an expert in LanSchool usage and configuration
• Advise and educate customers through a combination of experience/documentation to ensure a solution 
• Translate complex technical details/instructions to each customers level 
• Provide closed-loop feedback on recurring issues with teammates and relevant engineering staff 
• Actively monitor case workload and drive to closure within SLA’s.
 

Required:

 * Rising senior or junior at a participating NC HBCU (Historically Black Colleges & University) 

 * Minimum 2.8 GPA

 * Undergraduate student

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.