General Information

Req #
WD00015662
Career area:
Sales Support
Country/Region:
Chile
State:
Region Metropolitana de Santiago
City:
Santiago de Chile
Date:
Wednesday, November 10, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Motorola Mobility, A Lenovo Company, is one of the world’s fastest growing smartphone providers, creating groundbreaking, affordable, high quality products designed and built with the global customer in mind. 

And it’s our people who make this all happen. We are thinkers, risk-takers and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity and innovation, we want you to help us define our world of tomorrow. 

Explore the opportunities and apply today. 


Position responsibilities

As technical account manager (TAM) the person will be responsible to:

  • Clearly communicate about the customer requirements and  evaluate what is negotiable and what isn’t. To be able to understand and analyze carrier technical requirements, and assure be compliance of current and future products. Periodically analyze the customers request and detect gaps and raise internal requests.
  • Support the customers homologation of new products focus in get theTechnical Assistance  or approval within the planned. Track reported issues and raise internally to get the fast solutions. 
  • Manage technical documentation (3GPP/FCC reports, LAB measurements, PTCRB/GCF certificates, etc)
  • Manage products specs. Fill in the customer forms carefully and  taking care of the confidential info.
  • Sync with Field Test team, the currents test case and new test cases to assure the correct functionality of new products, new feature, new technology.
  • For new and legacy products, to run the technical validation on time, reporting and escalate products SW or HW issues. To work with development teams to validate fixes and integration doing the correct tracking about it.
  • Plan and execute all the software maintenance releases (including Google Security Patch)  to get the customers approvals and field deployments according the planned.
  • Provide the technical support for new technologies and features trials, enterprise customer, final consumer issues reported by others team inside Motorola.
  • Manage products samples, logistics of samples,  and the topics as , lock boxes, inventory, software programming and samples distribution to customers and the internal teams.

Position Requirements

  • BS degree in Eletrical Engineering, Telco Engineering and/or Related areas
  • Advanced English 
  • Strong technical knowledge
  • Skill to solving problems

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.