Lenovo

Telecom Circle IT Coordinator – Roles & Responsibilities

A Telecom Circle IT Coordinator is responsible for managing and coordinating IT infrastructure, telecom operations support, field coordination, vendor management, and service delivery activities across a telecom circle/region. The role acts as a bridge between business users, field teams, network teams, vendors, and central IT operations.

Key Roles & Responsibilities

1. IT Infrastructure Support

• Coordinate day-to-day IT and telecom operations across the assigned circle.
• Ensure uptime and availability of systems, networks, telecom links, and end-user devices.
• Monitor LAN/WAN connectivity, VPN, routers, switches, and telecom circuits.
• Support installation, configuration, and maintenance of IT hardware/software.
• Coordinate troubleshooting for network outages and telecom issues.

2. Incident & Service Management

• Act as SPOC (Single Point of Contact) for  IT-related incidents.
• Track incidents, escalations, and service requests as per SLA.
• Coordinate with NOC, Service Desk, and field engineers for issue resolution.
• Ensure timely closure of tickets and provide regular status updates.
• Maintain incident and problem management reports.

3. Vendor & Asset Management

• Coordinate with telecom operators, ISPs, OEMs, and support vendors.
• Track AMCs, licenses, warranty, and telecom billing activities.
• Maintain inventory of telecom assets, SIMs, devices, routers, and IT equipment.
• Ensure proper asset tagging and documentation.
• Validate vendor performance against SLA commitments.

4. Field Operations Coordination

• Coordinate field engineers for installation, maintenance, and fault rectification.
• Ensure preventive maintenance activities are completed on time.
• Support rollout activities for new sites, branches, or telecom infrastructure.
• Monitor field activity progress and escalate delays or risks.
• Maintain coordination between central IT teams and field operations.

5. User Support & Communication

• Provide technical assistance to circle users and business stakeholders.
• Conduct user training and awareness for IT systems and security practices.
• Communicate planned outages, maintenance activities, and service updates.
• Coordinate onboarding/offboarding IT activities for employees.

6. Compliance & Reporting

• Ensure compliance with IT security policies and telecom standards.
• Prepare daily/weekly/monthly MIS reports for incidents, uptime, assets, and escalations.
• Maintain documentation for audits, configurations, and operational procedures.
• Support governance reviews and management reporting.

Required Skills

• Knowledge of Telecom Operations, LAN/WAN, MPLS, VPN, and Network Monitoring
• ITIL / Incident Management understanding
• Vendor Coordination & SLA Management
• Ticketing Tools (ServiceNow, Remedy, etc.)
• Asset Management & Reporting
• Communication and stakeholder management
• Troubleshooting and analytical skills