General Information

Req #
WD00037231
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, August 19, 2022
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

In this role you will act as the Single Point of contact for customers, partners and vendors and internal business division, in order to design services, build process documentation and training materials to support managed services contracts within the given time and budget. You are an experienced leader with having IT Services transition and project management experience in a multi-country environment. You are a real hands-on person with service design skills, project management skills, organizational strength and visionary ideas you know how to sell.


Responsibilities:

  • Work with stakeholders to develop fully documented business and service management processes aligned to ITIL best practice
  • Ensure new Services have a fully developed end-to-end support structure, including Processes, SLAs and KPIs monitoring commensurate with business requirements and priorities.
  • Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.
  • Ensure all documentation is completed to a high standard by all relevant Design and Service Transition functions and standards
  • Update and maintain the process artifacts and process library through the transition project
  • Act as a gatekeeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.
  • Identify and manage Operations risks to ensure a successful transition to service.
  • Provide Governance of the SRP, and Sign Off for all key project stages and artifacts.
  • Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP.
  • Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.
  • Coordinating project priorities across multiple tracks on a project and driving the project
  • Following established standards and procedures for project reporting and documentation
  • Create and manage project deliverables, milestones and required tasks per the schedule
  • Building and maintaining a positive working relationship with vendors and external/internal customers
  • Participate in end-to-end stakeholder groups to improve the efficiency of future deliveries and processes.

Basic Requirements:
  • Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines
  • Ability to travel up to 30% (no travel during COVID)
  • 4-6 years of information technology and business experience
  • A Bachelor's degree in IT, Business Administration, Engineering or related discipline with an information technology focus 

.Preferred Requirements:

  • Strong Project Management skills; expert in organizing, planning and managing large-scale projects
  • Ability to analyze project needs and determine resources needed to meet objectives
  • Excellent communication, organizational, leadership, time management skills
  • Exceptional verbal and written communication and project management skills, including an ability to communicate effectively at an executive level
  • Ability to prioritize and manage work and trade-offs against critical timelines in a fast-paced environment
  • Builds a strong internal and external network of personal relationships to identify issues and opportunities.
  • Demonstrated experience in analyzing a business issue and developing a future state recommendation
  • Highly developed skills in using MS applications including:
    • Project
    • Visio
      • Understand and Create Process Flows (Swim lanes, flowcharts)
      • Understand and Create Technical Diagrams
    • Excel/Sharepoint/Teams
      • Import from different sources of data
      • Data Analysis using charts, pivot tables, filters and rules
      • Knowledge of basic to advanced Excel functions
  • Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions
  • Strong negotiation ability and attention to detail
  • Strong teamwork and interpersonal skills
  • Multi-tasking and time-management skills, with the ability to prioritize tasks. 
  • Highly organized and detail-oriented. 
  • Ability to work independently with little supervision
  • External project management certification such as PMP from PMI or other project management certification is preferred
  • ITIL Foundation Certified is a Plus

About Lenovo Services 

We think and act differently! 

Lenovo Services is shifting its focus from hardware to a solution-driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products. 

Be one of the changemakers. Join Lenovo! 


The base salary range for this position in Colorado, New York City, Nevada and Washington, is $75,000 - $105k. Individuals may also be considered for bonus and/or commission. Lenovo’s various benefits can be found on [1] www.lenovobenefits.com.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America