General Information

Req #
Career area:
United States of America
North Carolina
Additional locations:
CA - Ontario
Monday, June 21, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Position Description:

Lenovo is more than a global technology company. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world.

As a part of Lenovo SSG (Services Solution Group) the WW Support Services Product Manager will guide the creation, enhancement, and expansion of Lenovo Support Services across geographies and as well as Lenovo solutions. The role’s primary objective is to grow, enhance and expand Lenovo Premier support portfolio and related offerings. This role requires a dynamic thought leader who is comfortable and effective at influencing across worldwide and regional leadership teams to ensure the product requirements, business objectives, and P&L targets are met. 

This role also requires both strategic thought and the ability to leverage qualitative and quantitative data to drive informed decisions and targeted growth initiatives.  The candidate should have 7+ years of experience in a combination of IT Technology, Services, or Product Development. Ideally, this person will also have a background in maintenance and/or professional services portfolio management. 

This candidate should have strong leadership skills and the ability to communicate verbally and in writing with stakeholders at all levels.  

Position Requirements:

  • Portfolio management and offering development processes
  • Ability to develop multi-year strategies and execution plans
  • Deep understanding of service sales product offerings and competitive landscape
  • Customer insight and ability to identify high value, business outcome objectives
  • Strong analytical skillset
  • Strong communication and presentation skills
  • Collaborative approach & ability to influence across the organization

Required Qualifications:

  • Bachelors degree required, Masters degree a plus
  • 7+ years of IT technology, end user support, and/or client device services experience
  • 5+ years of product development or similar experience
  • Executive level communication & presentation skills
  • Experience working with global teams and conducting business internationally
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.