General Information

Req #
Career area:
Capital Federal
Thursday, September 9, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo’s Service Management Support Center (SMSC) is currently looking for a Warranty Claims Specialist to provide administrative support to our North America and Caribbean Authorized Warranty Service Providers (AWSP).

We provide administrative support to resellers and warranty self-maintainers who have enrolled in the Authorized Warranty Service Providers program. The position’s responsibilities include educating servicers on terms and conditions of the program, guiding them through the usage of our portal, creating/resetting credentials to access our portal, investigating warranty orders statuses and shipments, among other activities.

Warranty Claims Specialists provide support via phone and chat, though most support is provided via email.

- Proficient in spoken and written English

- Advanced Microsoft excel skills (preferred)

- Self-sufficiency

- Analytic skills

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.