General Information

Req #
Career area:
Capital Federal
Thursday, November 11, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

#LI-MZ Lenovo’s Service Management Support Center (SMSC) is currently looking for a Warranty Claims Specialist to provide administrative support to our North America Authorized Warranty Service Providers (AWSP).

We provide administrative support to resellers and warranty self-maintainers who have enrolled in the Authorized Warranty Service Providers program. The position’s responsibilities include educating servicers on terms and conditions of the program, guiding them through the usage of our portal, creating/resetting credentials to access our portal, investigating warranty orders statuses and shipments, among other activities.

Warranty Claims Specialists provide support via phone and email, though most support is provided via email.

- Proficient in spoken and written English

- Advanced Microsoft excel skills (preferred)

- Self-sufficiency

- Analytic skills

- Experience in Customer Support