General Information

Req #
WD00048919
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Tuesday, January 24, 2023
Working time:
Full-time
Additional Locations

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements



You'll be responsible for:
  • Managing the Service Sales Registration program and Registration support for EMEA making sure Lenovo systems are updated with correct warranty entitlements and the upgrade/extension products are registered 
  • Drive team’s service speed and quality, customer experience, cost effectiveness and improve relationships with Lenovo customers. 
  • Continue Services Sales Registration improvement so that we deliver excellent business partner´s and customer´s satisfaction in this area
  • Register warranty upgrades on customer demand - these are sent via the web form into Microsoft Dynamics; amend the base warranties, warranty transfers, etc.
  • Solve customer's problems with high quality and with sense of urgency
  • Process bulk files in a timely manner
  • Close cooperation with: 
    End Customers, Business Partners, Distributor, Warranty registration Wicresoft support team, Sales Service Center, 
    Customer Fulfillment team
You'll report to EMEA Warranty & Registrations Manager.

Requirements:

  • Written and verbal English communication skills, other European language is an advantage
  • Customer Satisfaction and Customer Escalation Management
  • Ability to work with various software packages (e.g. MS Office) 
  •  Outlook, SAP skills are an advantage
  • Able to work on your own initiative to strict deadlines
  • Analytical and problem-solving skills 
  • Previous experience in a Customer facing environment would be advantageous
  • Understanding of customer´s needs

B    Base gross monthly salary from 1350 EUR, depending on experience + variable part 12% of your annual earnings.

·      

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Multiple Countries (Posting Locations)
Slovakia