General Information

Req #
WD00097335
Career area:
Artificial Intelligence
Country/Region:
Malaysia
State:
Wilayah Persekutuan Kuala Lumpur
City:
Kuala Lumpur
Date:
Friday, April 17, 2026
Working time:
Full-time
Additional Locations: 
* Malaysia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

  • Support Project F (Machines Fix Machines) initiatives by contributing to the design and rollout of AI-enabled self-healing and automated support capabilities within Lenovo eService platforms.
  • Assist in defining AI-driven service scenarios (e.g., issue detection, recommendation, auto-resolution flows) to improve issue resolution efficiency and customer experience.
  • Work with cross-functional teams to translate support use cases into AI solution requirements and track delivery progress. 
  • Analyze AI performance metrics and customer behavior to help identify optimization opportunities for automation effectiveness and resolution rates. 
  • Support ongoing AI service operations, including monitoring solution performance, documenting learnings, and contributing to continuous improvement of Project F capabilities.

Experience & Qualifications

  • Bachelor’s degree or above in Computer Science, Information Technology, Data, Engineering, or related fields.
  • 0–3 years of relevant experience; background or exposure in AI, data, digital products, or automation projects is preferred. 
  • Proficiency in Mandarin and English as working languages, with strong communication and collaboration skills.

Additional Locations: 
* Malaysia
* Malaysia
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