Lenovo

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

・CUSTOMERS in everything we do

・Global TEAM players guided by integrity and TRUST

・ENTREPRENEURS committed to driving change

・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.

To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare

◇Position Description◇

■About Organization 

- Report to: 1

- Subordinates: 

- Number of Peers: 7 (team is growing)

■What you'll do:

・Operate as an Account Manager, handling customer requests - including proactive issue resolution, issue escalation, and usage trending and forecasting

Support the onboarding process for new accounts to ensure successful implementations

・Establish and maintain close relationships with clients at multiple organisational levels

・Grow, and expand customer product adoption and revenue

・Develop offering reports to communicate status of operations to customers and internal teams

・Develop a deep understanding of Lenovo’s technology to help create best practices for customer success (e.g. help create presentations, reports, etc.)

・Provide internal operations support - including coordinating across internal business functions, reconciling invoicing, optimizing and documenting workflows, contract management

■Roles and responsibilities

・responsible for Business growth, Service support quality and Customer satisfaction as a trusted advisor

・analyse / improved business processes to develop new opportunities areas

・develop offering reports

■Key Interaction with:

・Aniket Markale – Japan TruScale 

・Sung Choi - AP Customer Success Manager

・Thauseef Ahmed - AP Customer Success Manager

◇Requirements◇

■Must Have – essential

・Passionate about creating value for your Customers

・4-5 years of account management, consulting, project management, or sales experience

・Client facing experience within a technology company is required, subscription business model experience preferred

・Demonstrated strong Finance analytical capability, with experience building, analyzing, and interpreting customer data to influence stakeholder decision making

・Proven ability to manage multiple projects simultaneously with strict attention to detail

・Ability to interact with enterprise customer teams at various levels of technical and non-technical depth

・Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment

・Experience discovering key goals and steering customer stakeholders with success plans

・Exceptional communication and presentation skills (both written and verbal)

What We Will Offer: 

・An open and stimulating environment within one of the most forward-thinking IT companies.

・Flat structures and fast decision-making processes.

・A modern and flexible way of working to combine personal and professional life, working from home.

・An international team with a high focus on Gender Diversity.

・Attractive compensation package. 

・Language

English: Business level (Need to Report in English, talk with other regions), Japanese: fluent

【Experience】

・consulting, project management

・aaS experience

【Skill, Competency】

・Customer Experience Mapping

・Customer Experience Metrics

・Customer Experience Optimization

・Customer Experience Strategy

・Customer Experience Transformation

・Customer Journey

・Customer Onboarding

・Customer Service Strategies

・English is a must.

■Good to have - desirable

【Experience】

・HPE Glenlake

We are looking forward to discussing this position with you soon!