General Information

Req #
WD00030538
Career area:
Hardware Engineering
Country/Region:
Japan
State:
Kanagawa
City:
Yokohama-shi
Additional locations:
Japan
Date:
Thursday, May 26, 2022
Working time:
Full-time

Why Work at Lenovo

ここレノボでは、Smarter Technology for allの実現を信じ、多様な人が平等・公平に扱われる、包括的で明るい未来の創出を目指しています。
レノボは、売上高600億ドル、Fortune Global 500の企業であり、世界の180の市場でお客様にサービスを提供しています。すべての人にスマートなテクノロジーを提供するという大胆なビジョンに基づき、世界を変えるテクノロジーを開発しています。これらのテクノロジーは、(デバイスやインフラを通じて)電力を供給し、(ソリューションやサービス、ソフトウェアを通じて)何百万人ものお客様に力を与えるものであり、あらゆる場所にいるすべての人のために、より包括的で、信頼できる、持続可能なデジタル社会を実現します。
レノボに欠けているものがあるとしたら、それは・・・・・・あなたです!
私たちと一緒に働きませんか?

Description and Requirements

*Working location: Yokohama City

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

CUSTOMERS in everything we do
・Global TEAM players guided by integrity and TRUST
・ENTREPRENEURS committed to driving change
・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.
To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare.


◇Position Description◇

■Scope

The ITC Project Coordinator role will assist the ITC Engineers with projects that require specialized focus to ensure a successful client experience. The project coordinators will work closely with the ITC engineers, to maintain communications between all interested parties, including email and telecommunication updates, as needed. The project coordinators will disengage once the project is completed and closed by ITC engineer.

 

■Engagement:   

ITC Team Lead/Management: 

Engage Program Coordinator to review projects that require special handling and/or when engineer requires assistance due to:

・Sensitive client situation

・High profile project with multiple deliverables

・Current pending orders, or forecasted for current quarter

 

■Project management:

 Project Coordinator will:

・Assist ITC engineer, Sales team, and client with communications

・Oversee project health until Gold Letter is released

・Document all activity and create(time-line)

・Meet weekly with Team Leads and Manager to review current projects and workload

・Meet with ITC Team Leads/Managers as needed

・Create a time-line from project

・Speak with customer after successful project completion  to get feedback on experience.

・Handle all CSAT issues

・Create reports and charts.

 


Requirements◇

■Project qualifiers:

 To be considered for specialized assistance from the project coordinators, the following criteria will be reviewed:

・Projects are configured with multiple services / deliverables

Orders pending/forecasted for the current or next fiscal quarter

Sensitive or urgent client situation

New or Existing client, visibility

Supply constraints

・ Aged/Parked due to no client response


■Communication:

Spoken English required to translate between Japanese and English.