General Information

Req #
Career area:
Sales Support
Friday, October 15, 2021
Working time:

Why Work at Lenovo

ここレノボでは、Smarter Technology for allの実現を信じ、多様な人が平等・公平に扱われる、包括的で明るい未来の創出を目指しています。
レノボは、売上高600億ドル、Fortune Global 500の企業であり、世界の180の市場でお客様にサービスを提供しています。すべての人にスマートなテクノロジーを提供するという大胆なビジョンに基づき、世界を変えるテクノロジーを開発しています。これらのテクノロジーは、(デバイスやインフラを通じて)電力を供給し、(ソリューションやサービス、ソフトウェアを通じて)何百万人ものお客様に力を与えるものであり、あらゆる場所にいるすべての人のために、より包括的で、信頼できる、持続可能なデジタル社会を実現します。

Description and Requirements

Reporting into the Head of Operations, the role of Technical Account Manager is key in establishing and maintaining a delivery governance at both operational and management level. This job maintains relationships with the MVNO retail customer and understands + aligns their requirements with Motorola’s goal. This role is expected to assist the customer in understanding the value that Motorola represent and accurately articulate the requirement from the customer. The position will be responsible for providing customers with the guidance and support needed throughout the product life cycle to ensure the successful launch of Motorola’s phones.

Key Responsibilities:

. Develop test cases and execute local field testing for retail and carrier channels

. Prioritisation and coordination of all field test activities for sw load, specific areas of test, and approvals . Develop lab entry checklist review and compliance

. Maintain local database and compliance folders

. Sanity Checking / FIT and TAM Validation

. Type approval submission and regulatory requirements

. Upgrades, MR and SMR strategy, submission and prioritisation

. Pre and post launch technical support

. Technical Change Request reviews, prioritisation and driving of resolution

. Management of 3rd party test houses . - contracts, outsourcing, payment, testing, issues raised

. Management of SW and HW approval through retail IOT testing process to achieve technical acceptance (TA)

. Customer CR (software and hardware issues) management, feedback and prioritisation

. Pre-lab testing coordination and LE requirements - PTCRB/GCF, CV, Submit MMS and browser User Agent, IMEI list, TAC and other

. Customer executive technical escalations and support

Degree in Telecommunications or Equivalent

Minimum 5 years’ experience in telecommunications or network engineering

Other Requirements
Fluent in verbal and written skills in English and Japanese