General Information

Req #
Career area:
Sales Support
Tuesday, November 8, 2022
Working time:

Why Work at Lenovo

ここレノボでは、Smarter Technology for allの実現を信じ、多様な人が平等・公平に扱われる、包括的で明るい未来の創出を目指しています。
レノボは、売上高600億ドル、Fortune Global 500の企業であり、世界の180の市場でお客様にサービスを提供しています。すべての人にスマートなテクノロジーを提供するという大胆なビジョンに基づき、世界を変えるテクノロジーを開発しています。これらのテクノロジーは、(デバイスやインフラを通じて)電力を供給し、(ソリューションやサービス、ソフトウェアを通じて)何百万人ものお客様に力を与えるものであり、あらゆる場所にいるすべての人のために、より包括的で、信頼できる、持続可能なデジタル社会を実現します。

Description and Requirements

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

・CUSTOMERS in everything we do

・Global TEAM players guided by integrity and TRUST

・ENTREPRENEURS committed to driving change

・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.

To know more about who we are, visit

◇Position Description◇

 About Organization 

SW Technical Account Manager is responsible for interfacing Japanese carriers (MO and/or MVNO) to understand their Software and network related requirements, articulate & communicate them to internal organization (Motorola R&D, product operation, sales & marketing), keeping track of the action items, and verify their implementations. 

The position will occasionally be involved in identifying and investigating the root cause of NW and SW related issues of the models launched in the market. Also will be involved in NW and SW related technical Q&A’s from potential customers upon requests from corporate sales team. 

The position will mainly interact with Motorola JP Project Manager, country sales & marketing team, global R&D and product operations team, quality assurance team, inside the company. 

Also will interface with Japanese carriers as well as SW development service providers and certification firms. 

■Key responsibilities

- Work as point of contact on Carrier technical items for both customers and internally teams. And work proactively with internal team to build a good relationship with Carriers and ensure the success of the business.

- Understand customer SW/NW requirements and communicate with internal teams on them.

- Participate pre-sales phase to capture customer needs and wants. And communicate with key internal teams in a timely manner to increase customer satisfaction.

- Demonstrate Motorola technologies to customers.

- Manage technical items in RFP with internal team and communicate customers when needed. 

- During product development, work with the development team to meet customer requirements following the customer process. And make sure time plan and resources leading internal team.

- Provide status updates through regular meetings with customers when needed.

- Manage test vendors.

- Solve technical issues found in development phase and after-sales working with CS/Development team and business team. Support analysis activities when needed.

- Provide strategic input to internal team regarding the industry or application technology trend to enhance the partnership with the customers. 

- Travel domestic and overseas as needed.


- At least 3 years’ experience of developing models NTT / KDDI / Softbank /Rakuten / MVNO

- Understanding smartphone development process and Knowledge of key communication technologies and smartphone functions.

- Communication and presentation skills together with experience of providing technical presentations to customers.

- Experience of development work as a system design, function block design, evaluation, or debugging (work as at least one of them) as a member of SW or NW development team.

- Experience as a product development leader, making time schedules and managing teams.

- Experience of failure analysis and fixing problems that occurred at customers.

- Cross-functional development experience together with radio/modem, electrical, mechanical, system/platform, application, etc.

- Experience in managing RFP and requirement items provided by customers.

- Understand the technical value proposition and translate it into a business value proposition. 

- Proficient in Japanese and English for listening, speaking and reading. (in Mandarin strong plus)

- Prior experience in an operator technical interfacing role required.

- Managing technical contractors in the team.