General Information

Req #
WD00032318
Career area:
Services
Country/Region:
Japan
State:
Tokyo
City:
Chiyoda-Ku
Date:
Friday, June 17, 2022
Working time:
Full-time

Why Work at Lenovo

ここレノボでは、Smarter Technology for allの実現を信じ、多様な人が平等・公平に扱われる、包括的で明るい未来の創出を目指しています。
レノボは、売上高600億ドル、Fortune Global 500の企業であり、世界の180の市場でお客様にサービスを提供しています。すべての人にスマートなテクノロジーを提供するという大胆なビジョンに基づき、世界を変えるテクノロジーを開発しています。これらのテクノロジーは、(デバイスやインフラを通じて)電力を供給し、(ソリューションやサービス、ソフトウェアを通じて)何百万人ものお客様に力を与えるものであり、あらゆる場所にいるすべての人のために、より包括的で、信頼できる、持続可能なデジタル社会を実現します。
レノボに欠けているものがあるとしたら、それは・・・・・・あなたです!
私たちと一緒に働きませんか?

Description and Requirements

■ About Lenovo culture

Our culture defines us…it's our DNA. We call it the “We Are Lenovo” culture and it's the values we share and the business practices we deploy. It's how we address our day-to-day commitments. The “We Are Lenovo” culture is embodied in the statement: We do what we say, we own what we do, and we like to constantly wow our customers

・CUSTOMERS in everything we do

・Global TEAM players guided by integrity and TRUST

・ENTREPRENEURS committed to driving change

・INNOVATORS who relentlessly pursue new idea

Our culture is what has enabled us to consistently raise the bar on delivering break-through innovations, award-winning designs, and strong financial performance.

To know more about who we are, visit https://www.lenovo.com/jp/ja/about/whoweare

Position Description◇

■Job TitleTablet & 3rd Party Service Support manager


■Job Family: ISS (International Services Support)

The successful candidate will be a person who is good at:

Project Management skills

Active indset, visionary ideas & organizational Strength, and know how to deliver

Good competitor analysis skills, be creative and can execute

Cross-functional communication and coordination

 Working under pressure and timeline

Remote work and enjoying culture diversity


■Responsibilities:

Responsible to work against KPI agreements with overall goals of increasing efficiency and effectiveness of service delivery, cooperate with WW service NPI PM to ensure new tablet product E2E service readiness deliverables are managed effectively

Ensure effective ownership, communication, coordination, and facilitation of support service activities between the AP delivery team and Contact Center teams on Lenovo Tablet service issue handling including customer complain, Quality issue, parts supply issue, etc.

Investigate competitors and assess service delivery model by AP markets for tablet and specific consumer or commercial electrical products, design service models with both cost efficiency and customer experience balancing

Work as service support manager on 3rd party service enablement, including local customers’ request assessment, global account engagement, AP regional service team cooperation, project management, etc.,



Requirements◇

■Basic Qualifications

Excellent Japanese & English both in writing and verbal communication

5+ years working experience in industry

Bachelor’s degree in Mechanical, Computer Science, Technical or Business discipline, Engineering preferred


■Preferred Qualifications:

Technical service/technical management

Experience with Six Sigma tools and Lean techniques

Ability to think and act both strategically and tactically

Proven track record of taking ownership and driving results in a cross functional environment

Bias for action and ability to juggle multiple projects


■Skill Sets:

Be sensitive on new technology trend and customer service innovation opportunity

Good project management capability and strong driving force

Good communication skill

Rich knowledge of PC/Mobile Internet technology

Relative finance knowledge preferred