基本信息

职位编号:
WD00006021
工作领域:
Services
国家/地区:
中国
省:
北京
市:
北京(Beijing)
日期:
星期二, 7 月 13, 2021
工作性质:
Full-time

为什么选择联想

联想是一家成立于中国、业务遍及180个市场的全球化科技公司,全球约有7万多名员工。联想聚焦全球化发展,树立了行业领先的多元企业文化和运营模式典范,服务全球超过10亿用户。作为值得信赖的全球科技企业领导者,联想助力客户,把握明日科技,变革今日世界。

 

联想作为全球领先ICT科技企业,秉承“智能,为每一个可能”的理念,为用户与全行业提供整合了应用、服务和最佳体验的智能终端,以及强大的云基础设施与行业智能解决方案。

 

赶快加入我们吧!

职位描述和要求:

Responsibilities:
You will be leading and collaborating with regional and functional teams to drive training across Asia Pacific Services organization:
•Delivers schedule weekly / monthly training for AP region (CEC/FS)
•Work on content for enhancement & translation
•Update KB & LEAP
•Soft skill vendor TTT drive and content refresh
•Assessment process and dashboard
•Region feedback and close looping
Specifically, this may include but not limited to:
•Analyzing Voice of Customer (VOC) to identify and prioritize opportunities for further improvement related to soft skill
•Promote e-classroom training, focus on communications and engagement
•Work with HQ training team to share feedback on tips and LEAP modules

KPIs:
•Show YoY 10% improvement in coverage, reducing repeat and OSAT
•100 + hours of coaching plan & execution for region participants
•20% improvement in assessment score
•Supervis

Key Functional Skills:
•Training delivery skills - face to face, online e-classroom and online demo (products / features)
•Identify and assess training requirements by evaluating the weaknesses and strengths
•Translate needs into training that help groom the employees for the next levels of their career path
•Good communication skills (English, Chinese, others)
•Collaboration skills in working effectively in matrix organization
•Look out for market / other geo best practices in adoption program

Education/ Qualification:
•Bachelor’s Degree in relevant disciplines
•Comfortable with digging deep into details
•Proactive self-starter and strong team collaborator
•High energy team player and quick learner
•Savvy with office productivity tools, such as Powerpoint, Excel and Word
•Experience working in a multi-national company strongly preferred
•Training experience for both f2f & online
•Capability to present intricate information to a variety of audiences

Work Experience:
•8+ years of working experience at a large, preferably tech-related company
•Strong portfolio demonstrating proven experience with training achievements and proof points
•Previous IT/Technical Services experience
•Content creation & development experience