基本信息

职位编号:
WD00003271
工作领域:
Services
国家/地区:
中国
省:
广东
市:
深圳(Shenzhen)
日期:
星期三, 7 月 21, 2021
工作性质:
Full-time

为什么选择联想

联想是一家成立于中国、业务遍及180个市场的全球化科技公司,全球约有7万多名员工。联想聚焦全球化发展,树立了行业领先的多元企业文化和运营模式典范,服务全球超过10亿用户。作为值得信赖的全球科技企业领导者,联想助力客户,把握明日科技,变革今日世界。

 

联想作为全球领先ICT科技企业,秉承“智能,为每一个可能”的理念,为用户与全行业提供整合了应用、服务和最佳体验的智能终端,以及强大的云基础设施与行业智能解决方案。

 

赶快加入我们吧!

职位描述和要求:

Brief Position Summary: Lenovo is seeking a qualified person to ensure technical readiness of our Advanced Services support teams. This position will be part of the International Service and Support organization. 

1. The qualified candidate will manage support readiness of both Lenovo developed as well as 3rd party hardware, software, and service offerings. 
2. This will involve working with multifunctional teams during new product or offering development from concept through launch while making sure all the end-to-end service planning activities are delivered and enabled. 
3. Understanding various PC support scenarios and customer expectations within multiple customer environments will be required to be successful. 
4. The position will require regular cadence with both regional service teams and various extended teams in Lenovo Services. 
5. Project management experience will be needed to deliver results on time. 

1. The person is expected to be able to identify opportunities to reduce service cost, improve service efficiency as well as customer experience. 
2. Responsibilities include but are not limited to: Contribute to the Business Unit and company KPIs specifically representing Advanced Services and GEO Service in New Product & Service Introduction project teams to ensure Services deliverables are met according to planned schedule dates. 
3. Drive reductions in service and support costs while increasing customer satisfaction 
4. Develop requirements for entitlement and other IT deliverables 
5. Contribute to e2e process flows for services in order to execute a variety of global offerings 
6. Coordinate and drive requirements for unique training of various types of offerings 
7. Test and determine readiness to execute offerings 
8. As needed, work with parts, delivery and logistics teams to co-work setting up of new partners, stocking locations or logistics processes Identify, adopt and implement best practices to drive improvements worldwide in Services 
9. This job involves project management, planning, and strategizing for the launch of hardware, software, and new service offerings. 


1. Requirements: Knowledge of Product Development and Life-cycle process (concentration on PC hardware and software problem isolation) Knowledge of global warranty, service and support operations (strong call center and field service focus) Experience in the end to end service planning for new product launch is advantageous. 
2. Strong familiarity with Lenovo’s PC and accessory hardware portfolio and current diagnostic solution Technical HW and SW knowledge of PC products (desktop, notebook & workstation desired) 
3. Very strong analytical skills including ability to identify trends and anomalies when analyzing data. 
4. Possess excellent reporting skills to produce clear and concise reports. 
5. Fluency in speaking, reading, and writing in English Ability to communicate effectively with functional peers, management and executives. 
6. Strong analytical skills and ability to see things in different perspective. 
7. Must be self-directed and able to solve complex problems and to drive issues until closure. 
8. Must be energized by change and adaptable to the dynamic needs of the business 
9. Must be proactive and seek ways to constantly improve the Lenovo business 
10. Must have knowledge of Lenovo’s business or similar, and/or a desire to learn quickly 
11. Ability to work well with all levels, especially with the immediate team 
12. Very strong interpersonal skills across cultures, including excellent listening skills and diplomatic skills 
13. Ability to manage multiple deadlines and work with a sense of urgency Ability to solve complex problems and be persistent and assertive in the face of obstacles 
14. Flexibility to work on non-regular hours to meet global needs or to complete deliverables on time