基本信息

职位编号:
WD00099107
工作领域:
Information Technology
国家/地区:
中国
省:
广东
市:
深圳（Shenzhen）
日期:
星期五, 6 月 5, 2026
工作性质:
Full-time
其他工作城市: 
* China - Guangdong - 深圳（Shenzhen）

为什么选择联想

联想文化，我们称之为 “We Are Lenovo”（我们，就是联想），其核心是：“说到做到，尽心尽力，成就客户”。

联想集团是一家年收入690亿美元的全球化科技巨头，位列《财富》世界500强第196名，服务遍布全球180个市场数以百万计的客户。为实现“智能，为每一个可能” 的公司愿景，联想在不断夯实全球个人电脑市场冠军地位的基础上，积极构建全栈式的计算能力，现已拥有包括人工智能赋能、人工智能导向和人工智能优化的终端、基础设施、软件、解决方案和服务在内的完整产品路线图，包括个人电脑、工作站、智能手机、平板电脑等终端产品，服务器、存储、边缘计算、高性能计算以及软件定义等基础设施产品。这一变革与联想改变世界的创新一起，共同为世界各地的人们成就一个更加包容、值得信赖的智慧未来。联想集团有限公司在香港交易所上市（港交所：992）（美国预托证券代号：LNVGY）。

欢迎访问联想官方网站 https://www.lenovo.com，并关注“联想集团”微博及微信公众号等社交媒体官方账号，或关注“联想招聘”公众号，获取联想最新动态。

职位描述和要求:

The LeMES Level 2 (L2) Support Engineer provides advanced operational support, resolving incidents escalated from Level 1 and ensuring system stability. This role includes troubleshooting, monitoring, and recovery while ensuring compliance with ITSM and audit requirements. The role requires working with worldwide (WW) manufacturing plants and strong English communication skills.

Job Responsibilities

  • Troubleshoot and resolve incidents escalated from L1/L1.5 support
  • Perform root cause analysis (RCA) for recurring issues
  • Monitor system health, jobs, and integrations
  • Execute recovery actions (restart jobs, retry processes, manage queues)
  • Collaborate with worldwide plants and cross-regional teams (AMERICAS, EMEA, APAC)
  • Communicate effectively in English (written and verbal)
  • Escalate issues to L3 when required with proper context
  • Raise change requests and contribute to KB/SOP improvements
  • Ensure all activities are tracked and audit compliant (ITSM tickets)
  • Identify and support implementation of AI
  • Scope & Responsibilities Boundaries (SoD)
  • Perform monitoring and operational troubleshooting
  • Execute support scripts and operational recovery

Job Requirements：

  • Major in IT, Computer Science, or related field
  • Experience with MES systems (LeMES preferred)
  • Knowledge of ITSM processes and tools
  • Strong troubleshooting and log analysis skills
  • Advanced English (mandatory – written and spoken)
  • Ability to work in global, cross-functional teams
  • Some basic knowledge about AI (Eg.:ChatBots, Copilot, Claude,GPT) and RPA (Eg.:UIPath)
  • Willingness to learn further about AI and RPA, capable of leading initiatives in a Global environment

其他工作城市: 
* China - Guangdong - 深圳（Shenzhen）
* China - Guangdong - 深圳（Shenzhen）
* China - Guangdong
* China
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