eService On-Device Apps Business Operation - - 77485

基本信息

职位编号:

100016961

工作领域:

Artificial Intelligence

国家/地区:

中国

省:

广东

市:

深圳（Shenzhen）

日期:

星期三, 5 月 20, 2026

其他工作城市:

* China

为什么选择联想

联想文化，我们称之为 “We Are Lenovo”（我们，就是联想），其核心是：“说到做到，尽心尽力，成就客户”。

联想集团是一家年收入830亿美元的全球化科技巨头，位列《财富》世界500强第196名，服务遍布全球180个市场数以百万计的客户。为实现“智能，为每一个可能” 的公司愿景，联想在不断夯实全球个人电脑市场冠军地位的基础上，积极构建全栈式的计算能力，现已拥有包括人工智能赋能、人工智能导向和人工智能优化的终端、基础设施、软件、解决方案和服务在内的完整产品路线图，包括个人电脑、工作站、智能手机、平板电脑等终端产品，服务器、存储、边缘计算、高性能计算以及软件定义等基础设施产品。这一变革与联想改变世界的创新一起，共同为世界各地的人们成就一个更加包容、值得信赖的智慧未来。联想集团有限公司在香港交易所上市（港交所：992）（美国预托证券代号：LNVGY）。

欢迎访问联想官方网站 https://www.lenovo.com，并关注“联想集团”微博及微信公众号等社交媒体官方账号，或关注“联想招聘”公众号，获取联想最新动态。

职位描述和要求:

Job Responsibilities：

1. AI Application Strategy and Implementation

· Lead the development of AI functionalities for Vantage, design intelligent service scenarios based on Agentic AI, and enhance user interaction efficiency and service experience.

· Collaborate with related teams to formulate AI application implementation plans, ensure deep integration of AI models with business processes, and promote the implementation and optimization of AI functionalities in customer service and main domains.

2. Operation and Optimization of eService

· Oversee the full-life cycle management of eService, analyze customer behavior with AI data, formulate targeted operation strategies, and improve traffic, conversion rate, and customer retention rate.

· Monitor the performance of AI services on Vantage, regularly analyze service data, propose optimization suggestions, and ensure service stability and user satisfaction.

3. Design of AI-Driven Customer Service Solutions

· Tap into customer needs, design and promote customer solutions based on AI technology.

· Collaborate with the related team, use AI tools to optimize process, provide data support and strategic guidance, and achieve performance goals.

Job Requirements：

1. Possess professional knowledge and practical experience in AI technology, familiar with Agentic AI related technologies and application scenarios.

2. Have rich experience in eService operation and management, and be proficient in using AI data to analyze customer behavior and formulate operation strategies.

3. Good at cross-team collaboration, able to effectively communicate and cooperate with related teams to promote the implementation of AI projects and service optimization.

4. Have strong ability in needs analysis and solution design, and be able to design targeted AI-driven customer service solutions according to customer needs.

其他工作城市:

* China