基本信息

职位编号:
WD00003509
工作领域:
Services
国家/地区:
中国
省:
广东
市:
深圳(Shenzhen)
其他工作城市:
CN - Beijing - Beijing
日期:
星期二, 7 月 6, 2021
工作性质:
Full-time

为什么选择联想

联想是一家成立于中国、业务遍及180个市场的全球化科技公司,全球约有7万多名员工。联想聚焦全球化发展,树立了行业领先的多元企业文化和运营模式典范,服务全球超过10亿用户。作为值得信赖的全球科技企业领导者,联想助力客户,把握明日科技,变革今日世界。

 

联想作为全球领先ICT科技企业,秉承“智能,为每一个可能”的理念,为用户与全行业提供整合了应用、服务和最佳体验的智能终端,以及强大的云基础设施与行业智能解决方案。

 

赶快加入我们吧!

职位描述和要求:

Lenovo offers premier tech support with faster and first-time resolution. This position is to ensure premier support customer service representatives have sufficient knowledge about Lenovo PC products, process and tools to fulfill their job. On this job, you will 
-Understand, assess and enable the tools/functions needed from premier support team​ 
-Review and perfect current problem determination​ content and work with RD, quality and manufacturing teams to supplement new content about new products, new service utilities, etc 
-Measure the effectiveness of tools used by premier support team and continuously improve 
-Research about service tools solutions with latest AI technology​ and generate proposals of empowering our tools with AI 

-评估Premier Service所需工具的准备情况,确保新工具、新功能的开发和交付,监控工具使用情况及反馈,推动进一步优化 
-与研发、质量、生产等团队审阅并优化现有产品故障问题诊断内容,基于新产品,新工具撰写和维护诊断内容 
-探索基于最新人工智能技术的服务工具方案 
-与各大区服务交付的同事开展服务工具相关合作 

Job requirement: 
-Entrepreneurship, result-driven; ability to analyze and identify risk trends, problems, solutions and make active decisions -Familiar with PC/IoT product support; L1.5/L2 technical support experience and technical troubleshooting content creation experience are highly valued 
-Effectively communicating both verbally and in writing in Chinese and English and adjusting language to fit the audience 
-AI Tool development experience is a plus Knowledge about linux is a plus 

-积极主动,以终为始,具备分析识别风险、问题及相应解决方案的意识和经验,积极推动决策 
-熟悉计算机产品或IoT产品售后维修服务,有实际经验者(技术支持Level 1.5/2)优先 
-中英双语达到日常工作沟通水平 
-有AI服务工具开发经验者优先 熟悉Linux相关知识优先