基本信息

职位编号:
WD00013031
工作领域:
Supply Chain
国家/地区:
中国
省:
广东
市:
深圳(Shenzhen)
日期:
Thursday, October 14, 2021
工作性质:
Full-time

为什么选择联想

联想是一家成立于中国、业务遍及180个市场的全球化科技公司。联想聚焦全球化发展,树立了行业领先的多元企业文化和运营模式典范,服务全球超过10亿用户。作为值得信赖的全球科技企业领导者,联想助力客户,把握明日科技,变革今日世界。

联想作为全球领先ICT科技企业,秉承“智能,为每一个可能”的理念,为用户与全行业提供整合了应用、服务和最佳体验的智能终端,以及强大的云基础设施与行业智能解决方案。

联想 - 没有天花板的舞台,赶快加入我们吧!

职位描述和要求:

Service Fulfillment Specialist Job Description

1. CRM management: Monitor CRM on daily basis and propose preventative actions with related functions
2. Customer platform ISCT management: confirm forecast on platform.
3. Customer Order Management: Monitor orders status in ECC system from customer from 3 GEOs。
4. Exceptional Customer Order Management: Check pending orders at CRM and resolve pricing issues with GCM, Finance, etc.
5. Critical Customer Order Management: Coordinate with internal team OE,GSM to expedite for order highlighted by customer as critical and send feedback to customer asap.
6. Customer Order Change Request Management: Manage change request from customer and raise change request to customer based on SOE's feedback.
7. Credit management: Check blocked SO in backlog and coordinate with Finance to increase the limit to push customer to clear AR asap or force release.
8. AR management: Compare weekly payment schedule from IBM to billings in our system line by line. Coordinate and resolve discrepancies. Send to Finance to clear AR.
9. Con-call: Collect inquiries from customers, SSM, SOE and prepare well before the meeting and attend con-call with customer.
10. Others.