基本信息

职位编号:
WD00013380
工作领域:
Services
国家/地区:
中国
省:
广东
市:
深圳(Shenzhen)
日期:
Friday, October 8, 2021
工作性质:
Full-time

为什么选择联想

联想是一家成立于中国、业务遍及180个市场的全球化科技公司。联想聚焦全球化发展,树立了行业领先的多元企业文化和运营模式典范,服务全球超过10亿用户。作为值得信赖的全球科技企业领导者,联想助力客户,把握明日科技,变革今日世界。

联想作为全球领先ICT科技企业,秉承“智能,为每一个可能”的理念,为用户与全行业提供整合了应用、服务和最佳体验的智能终端,以及强大的云基础设施与行业智能解决方案。

联想 - 没有天花板的舞台,赶快加入我们吧!

职位描述和要求:

Business/Functional Responsibilities include:

l  Be responsible for developing worldwide support plans for one or more DCG new products

l  Provide service requirements and direction to Offering Development Teams (ODTs) resulting in products that are high quality, easy to diagnose and to service within the allotted warranty & maintenance budgets

l    Ensure WW readiness for support of product prior to product shipment approval.  This will include ensuring spare parts are stocked worldwide, ensuring education for servicers is available and complete, and that processes are in plane to delight Lenovo customers with the highest quality service & support..

l    Drive improvement on product design and function in order to reduce warranty costs generation over generation.

l   Provide lifecycle service advice / continual improvement opportunities during the life of the product

Basic Qualification:

Education / Experience:

l   Bachelor’s Degree in Information Technology, EE or CE preferred.  MS ECE or EE / CE is a plus; Or equivalent experience.

l  At least 5 years of directly related experience that includes: Experience in customer support industry for technology products; managing product development projects in system server; Experience servicing server products and demonstrated ability to evaluate processes and propose improvements.

Skills:

- Strong analytical and creative problem solving skills to anticipate and resolve issues associated with development of new technologies taking into account challenging time to market schedules and cost constraints.

     - Ability to analyze policies and procedures for customer service practices, evaluate effectiveness and propose recommendations for improvement. 

- Strong computer skills in Excel, PowerPoint and Word. 

   - Ability to team with others and work with guidance from a more experienced team members in a fast paced entrepreneurial environment.
   - Willingness to work non-traditional work hours to accommodate meetings with colleagues around the world, particularly in Beijing, TaiWan and US.