General Information

Req #
Career Area
Information Technology
水曜日, 2 28, 2024
Additional Locations
* Japan

Why Work at Lenovo

私たちは Lenovo 。有言実行し、実行してきたことで得たものにより、お客様を驚かせてきました。
Lenovo は、売上高 620 億米ドル、グローバルでも巨大なテクノロジー企業であり、フォーチュン グローバル 500 誌では 217 位にランクされ、世界中に77,000 人の従業員を擁し、世界の180 の市場で毎日数百万の顧客にサービスを提供しています。 Lenovo は、すべての人にスマートなテクノロジーを提供するという大胆なビジョンに基づき、サーバー、ストレージ、モバイル、ソフトウェア、ソリューション、サービスを含む”新しい IT” テクノロジー (クライアント、エッジ、クラウド、ネットワーク、インテリジェンス)の進歩を促進することで、世界最大の PC 企業としての成功を築いてきました。

この変革は、Lenovo の世界を変えるイノベーションと相まって、どこにいても誰にとっても、より包括的で信頼できる、そしてよりスマートな未来を築き上げています。詳細については、 にアクセスし、StoryHub で最新ニュースをお読みください。 

Description and Requirements

Job Description

As a Storage Premier Technical Support Engineer, you will be providing support to enterprise customers, using Lenovo ThinkSystem DE, DM, DG, and DS storage products under Lenovo’s portfolio, in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.


•             Over 10 years of experience in storage support (this is a L2.5 role)

•             Fluent English skills (Japanese skills are not required but a nice to have)

•             Storage Experience with Block, File, Object Storage and Page (NVMe)

•             Experience with DAS (Direct Attached Storage), Storage Area Network (SAN), and Network Access Storage (NAS) systems

•             Experience with Storage ONTAP and ONCOMMAND OS functions

•             Setting up and Managing Volumes, LUNs, groups

•             Tiering, Thin Provisioning, Deduplication, Replication, Snapshots, Snap Mirroring, Compression, use of Storage Encryption.

•             High availability pairs and failover

•             Multi Storage Node clustering

•             Experience with RAID and DDP groups

•             Topology Management (experience installing, using, and debugging)

•             Full DD/FW, OS stack from the Severs, Switches, Storage including  Multipath and failover driver and configurations.

•             Must have experience with DE/DM storage systems such as Data ONTAP, Clustered Data ONTAP / ONCOMMAND Storage Manager

•             Fiber Channel

•             iSCSI

•             Ethernet

•             NVMe over FC, over Fabric, SAS-SCSI  (RAID /SAS HBA), RDMA

•             VLAN and WWN management

•             Linux  (RHEL, SuSE)

•             VMware, vSAN (VASA, VVols)

•             Windows Server OS

•             CIFS, iSCSI, and NFS use and debugging

•             Set up and install multipath drivers

•             Experience with Kubernetes is a plus but not required

•             Storage OS experience

•             SANtricity,  SVC, Rest API,  CLI use is a plus

•             Experience in writing documentation, and procedures

•             The use of Python and other scripting and automation tools is a plus

•             Working with End customers, Partners, Field Engineers, and Service support personnel

•             Proven experience in Debugging Storage issues and in tuning for performance.

•             Good communication skills in presenting issues and the proposed solutions.

•             Demonstrable experience in any three of the following infrastructure technologies:

•             Enterprise Storage, including Software-defined Storage (ThinkSystem DE/DM Systems)

•             Virtualization (ESXi, vCloud Director, vRealize, vSAN)

•             Hybrid Cloud Technologies like (AWS and Azure) is a Plus

•             All-Flash Storage

•             Software-defined and Object Storage

•             Data Protection technologies

•             Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.

•             Overall Work experience in storage technical domain.

•             Experience in Storage technologies and integrations

•             Willingness to do overtime when necessary and work in shifts for some weekends (they will be reimbursed financially or with a replacement holiday. Further details will be explained later.)

•             Support Asia Pacific (mainly Japan & Australia currently) and potentially other regions if there is a need (We follow the SUN model and have 3 geo teams, each covering 8 hours)

•             Storage certifications (NCTA, NCDA, NCIE) Preferred

Additional Locations
* Japan
* Japan