General Information

Req #
Career Area
Sales Support
火曜日, 4 2, 2024
Working time:
Additional Locations
* Japan - Tōkyō - Chiyoda-Ku

Why Work at Lenovo

私たちは Lenovo 。有言実行し、実行してきたことで得たものにより、お客様を驚かせてきました。
Lenovo は、売上高 620 億米ドル、グローバルでも巨大なテクノロジー企業であり、フォーチュン グローバル 500 誌では 217 位にランクされ、世界中に77,000 人の従業員を擁し、世界の180 の市場で毎日数百万の顧客にサービスを提供しています。 Lenovo は、すべての人にスマートなテクノロジーを提供するという大胆なビジョンに基づき、サーバー、ストレージ、モバイル、ソフトウェア、ソリューション、サービスを含む”新しい IT” テクノロジー (クライアント、エッジ、クラウド、ネットワーク、インテリジェンス)の進歩を促進することで、世界最大の PC 企業としての成功を築いてきました。

この変革は、Lenovo の世界を変えるイノベーションと相まって、どこにいても誰にとっても、より包括的で信頼できる、そしてよりスマートな未来を築き上げています。詳細については、 にアクセスし、StoryHub で最新ニュースをお読みください。 

Description and Requirements

Position Description:

HW Technical Account Manager is responsible for interfacing Japanese carriers (MO and/or MVNO) to understand their hardware and quality related requirements, articulate & communicate them to internal organization (Motorola R&D, product operation, sales & marketing), keeping track of the action items, and verify their implementations. 

The position will occasionally be involved in identifying and investigating the root cause of HW related issues of the models launched in the market. One of goal is to get approval hardware from Japanese Carriers, and lead Audit and Verification by them from Motorola side. Also, will be involved in HW related technical Q&A’s from potential customers upon requests from corporate sales team. 

The position will mainly Interact with Motorola JP Project Manager, country sales & marketing team, global R&D and product operations team, quality assurance team, inside the company. Also will interface with Japanese carriers as well as SW development service providers and certification firms. 

Key responsibilities:

  • Work as point of contact on Carrier technical items for both customers and internally teams. And work proactively with internal team to build a good relationship with Carriers and ensure the success of the business.
  • Understand customer HW requirements and communicate with internal teams on them.
  • Participate pre-sales phase to capture customer needs and wants. And communicate with internal teams in a timely manner to increase customer satisfaction.
  • Demonstrate Motorola technologies to customers.
  • Manage technical items in RFP with internal team and communicate customers when needed. 
  • During product development, work with the development team to meet customer requirements following the customer process. And make sure time plan and resources leading internal team.
  • Provide status updates through regular meetings with customers when needed.
  • Manage hardware test vendors.
  • Solve technical and quality issues found in development phase and after-sales working with CS/Development team and business team. Support analysis activities when needed.
  • Provide strategic input to internal team regarding the industry or application technology trend to enhance the partnership with the customers. 
  • Travel domestic and overseas as needed.

Position Requirements:

  • At least 3 years’ experience of developing models for NTT docomo / KDDI / Softbank /Rakuten / MVNO
  • Understanding smartphone development process and Knowledge of key communication technologies and smartphone functions
  • Communication and presentation skills together with experience of providing technical presentations to customers
  • Experience of development work as a system design, function block design, evaluation, or debugging (work as at least one of them) as a member of HW development team
  • Experience as a product development leader, making time schedules and managing teams
  • Experience of failure analysis and fixing problems that occurred at customers
  • Cross-functional development experience together with radio/modem, electrical, mechanical, system/platform, application team, etc.
  • Experience in managing RFP and requirement items provided by customers
  • Understand the technical value proposition and translate it into a business value proposition
  • Proficient in Japanese and English for listening, speaking and reading. (Mandarin skill is a plus)
  • Prior experience in an operator technical interfacing role required
  • Managing technical contractors in the team

Additional Locations
* Japan - Tōkyō - Chiyoda-Ku
* Japan - Tōkyō - Chiyoda-Ku
* Japan
* Japan - Tōkyō