Lenovo

Position Description:

HW Technical Account Manager is responsible for interfacing Japanese carriers (MO and/or MVNO) to understand their hardware and quality related requirements, articulate & communicate them to internal organization (Motorola R&D, product operation, sales & marketing), keeping track of the action items, and verify their implementations. 

The position will occasionally be involved in identifying and investigating the root cause of HW related issues of the models launched in the market. One of goal is to get approval hardware from Japanese Carriers, and lead Audit and Verification by them from Motorola side. Also, will be involved in HW related technical Q&A’s from potential customers upon requests from corporate sales team. 

The position will mainly Interact with Motorola JP Project Manager, country sales & marketing team, global R&D and product operations team, quality assurance team, inside the company. Also will interface with Japanese carriers as well as SW development service providers and certification firms. 

Key responsibilities:

• Work as point of contact on Carrier technical items for both customers and internally teams. And work proactively with internal team to build a good relationship with Carriers and ensure the success of the business.
• Understand customer HW requirements and communicate with internal teams on them.
• Participate pre-sales phase to capture customer needs and wants. And communicate with internal teams in a timely manner to increase customer satisfaction.
• Demonstrate Motorola technologies to customers.
• Manage technical items in RFP with internal team and communicate customers when needed. 
• During product development, work with the development team to meet customer requirements following the customer process. And make sure time plan and resources leading internal team.
• Provide status updates through regular meetings with customers when needed.
• Manage hardware test vendors.
• Solve technical and quality issues found in development phase and after-sales working with CS/Development team and business team. Support analysis activities when needed.
• Provide strategic input to internal team regarding the industry or application technology trend to enhance the partnership with the customers. 
• Travel domestic and overseas as needed.

Position Requirements:

• At least 3 years’ experience of developing models for NTT docomo / KDDI / Softbank /Rakuten / MVNO
• Understanding smartphone development process and Knowledge of key communication technologies and smartphone functions
• Communication and presentation skills together with experience of providing technical presentations to customers
• Experience of development work as a system design, function block design, evaluation, or debugging (work as at least one of them) as a member of HW development team
• Experience as a product development leader, making time schedules and managing teams
• Experience of failure analysis and fixing problems that occurred at customers
• Cross-functional development experience together with radio/modem, electrical, mechanical, system/platform, application team, etc.
• Experience in managing RFP and requirement items provided by customers
• Understand the technical value proposition and translate it into a business value proposition
• Proficient in Japanese and English for listening, speaking and reading. (Mandarin skill is a plus)
• Prior experience in an operator technical interfacing role required
• Managing technical contractors in the team