General Information

Req #
Career Area
金曜日, 5 17, 2024
Working time:
Additional Locations
* Japan - Tōkyō - Chiyoda-Ku

Why Work at Lenovo

私たちは Lenovo 。有言実行し、実行してきたことで得たものにより、お客様を驚かせてきました。
Lenovo は、売上高 620 億米ドル、グローバルでも巨大なテクノロジー企業であり、フォーチュン グローバル 500 誌では 217 位にランクされ、世界中に77,000 人の従業員を擁し、世界の180 の市場で毎日数百万の顧客にサービスを提供しています。 Lenovo は、すべての人にスマートなテクノロジーを提供するという大胆なビジョンに基づき、サーバー、ストレージ、モバイル、ソフトウェア、ソリューション、サービスを含む”新しい IT” テクノロジー (クライアント、エッジ、クラウド、ネットワーク、インテリジェンス)の進歩を促進することで、世界最大の PC 企業としての成功を築いてきました。

この変革は、Lenovo の世界を変えるイノベーションと相まって、どこにいても誰にとっても、より包括的で信頼できる、そしてよりスマートな未来を築き上げています。詳細については、 にアクセスし、StoryHub で最新ニュースをお読みください。 

Description and Requirements

■About Organization

-  Report to : Johnny Chin

-  Subordinates : NA

-  Number of Peers : 10

■Roles and responsibilities

-       The ISG Services Technical Account Management Specialist (TAM) is part of Lenovo ISG Services Delivery and is responsible for hardware and software issues that arise at the customer, TAMs have hardware and software maintenance skills, communication skills and problem solving skills. TAMs also provide assistance to product and software development departments in resolving complex problems. They also work with on-site maintenance technicians and the OEM software and hardware Level 3 support teams to resolve issues when required.

-       TAMs are experienced technicians with technical troubleshooting skills for Lenovo server products as well as networking, storage and operating systems. He understands the major OEM server operating systems and is able to understand and give appropriate advice on customer configurations and settings.

-       TAM is committed to resolving issues that arise at the customer as soon as possible and aims to improve customer satisfaction.

Key responsibility

-       The role is the overall problem-solving summary for Lenovo hardware and software. Specifically, the role acts as the main point of contact for interface and collaboration with field maintenance technicians, the Lenovo Level 3 support team, OEM support departments, hardware and software development teams.

-       Working with the relevant departments to isolate the problem, including the hardware and software, the OEM software used by the customer and the network environment, in order to solve complex problems with the hardware and software used by the customer.

-       Maintain high levels of customer satisfaction by possessing the necessary professional competence to tackle problem solving.

-       Reduce the burden on customers by taking the lead in resolving their issues.

-       Reproduce problems as required, using logs, system management tools and problem solving tools to resolve issues.

-       Reporting on the status of issues in a timely manner at the customer's request, preparing reports on cause, response and resolution, and generating other documentation as required by the customer.

■Key Interaction with:

        Lenovo customer

        HW sales, Service Sales and Pre-sales

        Lenovo Call center, Premier support and Level 3 support


- HW or SW maintenance engineering experience

-Account management

- NW problem determination

- Storage support skill

-Basic skill od SDS

-Business Level English

Good to have:

-Communication skills to work with customers to resolve problems

-Ability to gather information needed to solve problems.

Nutanix support skill, VMware support skill, Redhat support skill

Additional Locations
* Japan - Tōkyō - Chiyoda-Ku
* Japan - Tōkyō - Chiyoda-Ku
* Japan
* Japan - Tōkyō