基本信息

职位编号:
WD00069145
工作领域:
Hardware Engineering
国家/地区:
中国
省:
广东
市:
深圳（Shenzhen）
日期:
星期三, 8 月 7, 2024
工作性质:
Full-time
其他工作城市: 
* China - Guangdong - 深圳（Shenzhen）

为什么选择联想

联想文化，我们称之为 “We Are Lenovo”（我们，就是联想），其核心是：“说到做到，尽心尽力，成就客户”。

联想集团是一家年收入569亿美元的全球化科技巨头，位列《财富》世界500强第248名，服务遍布全球180个市场数以百万计的客户。为实现“智能，为每一个可能” 的公司愿景，联想在不断夯实全球个人电脑市场冠军地位的基础上，积极构建全栈式的计算能力，现已拥有包括人工智能赋能、人工智能导向和人工智能优化的终端、基础设施、软件、解决方案和服务在内的完整产品路线图，包括个人电脑、工作站、智能手机、平板电脑等终端产品，服务器、存储、边缘计算、高性能计算以及软件定义等基础设施产品。这一变革与联想改变世界的创新一起，共同为世界各地的人们成就一个更加包容、值得信赖的智慧未来。联想集团有限公司在香港交易所上市（港交所：992）（美国预托证券代号：LNVGY）。

欢迎访问联想官方网站 https://www.lenovo.com，并关注“联想集团”微博及微信公众号等社交媒体官方账号，或关注“联想招聘”公众号，获取联想最新动态。

职位描述和要求:

Responsibility:
Provide in-depth technical support to front end support team for field issue on Lenovo server and networking products.
Isolate the problem to function building block via log analysis, problem replication and experiment, and then provide solution or workaround to fix the customer issues and make sure the satisfaction of the customers.
Escalate and follow up design issue or defect with backend support team until issue got resolved.
Continuous Improvement: Lead the investigation to provide a lesson learned to prevent repeat issues.
Critical situation management to achieve customer satisfaction, by leading or cooperating across Lenovo/IBM teams.
Provide business data report for management review. Visit customers or provide onsite support if needed.
Work at business hours, occasionally working through off-hours/weekend/holiday to support emergency case.
Requirement:
Bachelor’s degree or higher in computer science or engineering.
Extensive experience in troubleshooting and root cause analysis of networking issues and network performance tuning.
Proficiency in the Linux system, preferably RHCE or RHCA; Cisco CCIE or CCNP certificate holders.
Experience in server product development is a plus.
Fluently English/Chinese communication skill with internal team and external teams. Ability to manage multiple/complex task under pressure.

其他工作城市: 
* China - Guangdong - 深圳（Shenzhen）
* China - Guangdong - 深圳（Shenzhen）
* China - Guangdong
* China
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