基本信息

职位编号:
WD00072160
工作领域:
Project Management
国家/地区:
中国
省:
天津
市:
天津（Tianjin）
日期:
星期五, 10 月 11, 2024
工作性质:
Full-time
其他工作城市: 
* China - Tianjin - 天津（Tianjin）

为什么选择联想

联想文化，我们称之为 “We Are Lenovo”（我们，就是联想），其核心是：“说到做到，尽心尽力，成就客户”。

联想集团是一家年收入569亿美元的全球化科技巨头，位列《财富》世界500强第248名，服务遍布全球180个市场数以百万计的客户。为实现“智能，为每一个可能” 的公司愿景，联想在不断夯实全球个人电脑市场冠军地位的基础上，积极构建全栈式的计算能力，现已拥有包括人工智能赋能、人工智能导向和人工智能优化的终端、基础设施、软件、解决方案和服务在内的完整产品路线图，包括个人电脑、工作站、智能手机、平板电脑等终端产品，服务器、存储、边缘计算、高性能计算以及软件定义等基础设施产品。这一变革与联想改变世界的创新一起，共同为世界各地的人们成就一个更加包容、值得信赖的智慧未来。联想集团有限公司在香港交易所上市（港交所：992）（美国预托证券代号：LNVGY）。

欢迎访问联想官方网站 https://www.lenovo.com，并关注“联想集团”微博及微信公众号等社交媒体官方账号，或关注“联想招聘”公众号，获取联想最新动态。

职位描述和要求:

Description and Requirements
Business/Functional Responsibilities include:
1. Provide service requirements and direction to Offering Development Teams (ODTs) resulting in products are with high quality, easy to diagnose and service within the allotted warranty & maintenance budgets.
2. Ensure WW readiness for support of product prior to product shipment approval.
a) Spare parts are stocked worldwide,
b) Education for servicers is available and completed,
c) Service offering on-time availability for quote,
d) Pubs/code/tips available on web for customer and service partner,
e) support plan are in place to delight Lenovo customers with the highest quality service & support.
3. Drive improvement on product design and function in order to reduce warranty costs generation over generation.
4. Provide lifecycle service advice / continual improvement opportunities during the life of the product.
Basic Qualification:
Education / Experience:
1. Bachelor’s Degree in Information Technology, EE or CE preferred. MS ECE or EE / CE is a plus; Or equivalent experience.
2. At least 5 years of directly related experience that includes: Experience in customer support industry for technology products; managing product development projects in system server; Experience servicing server products and demonstrated ability to evaluate processes and propose improvements.
Skills:
1. Strong analytical and creative problem solving skills to anticipate and resolve issues associated with development of new technologies taking into account challenging time to market schedules and cost constraints.
2. Ability to analyze policies and procedures for customer service practices, evaluate effectiveness and propose recommendations for improvement.
3. Ability to team with others and work with guidance from a more experienced team members in a fast paced entrepreneurial environment.
4. Willingness to work non-traditional work hours to accommodate meetings with colleagues around the world, particularly in Beijing, TaiWan and US.
5. Strong computer skills in Excel, PowerPoint and Word.

其他工作城市: 
* China - Tianjin - 天津（Tianjin）
* China - Tianjin - 天津（Tianjin）
* China - Tianjin
* China
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