基本信息

职位编号:
WD00035025
工作领域:
Services
国家/地区:
中国
省:
广东
市:
深圳(Shenzhen)
日期:
Thursday, July 21, 2022
工作性质:
Full-time
其他工作城市: 
* 深圳(Shenzhen) - Guangdong - 中国

为什么选择联想

联想是一家成立于中国、业务遍及180个市场的全球化科技公司。联想聚焦全球化发展,树立了行业领先的多元企业文化和运营模式典范,服务全球超过10亿用户。作为值得信赖的全球科技企业领导者,联想助力客户,把握明日科技,变革今日世界。

联想作为全球领先ICT科技企业,秉承“智能,为每一个可能”的理念,为用户与全行业提供整合了应用、服务和最佳体验的智能终端,以及强大的云基础设施与行业智能解决方案。

联想 - 没有天花板的舞台,赶快加入我们吧!

职位描述和要求:

Roles & Responsibility:
1.Join product team as Service Req. to create service scenario, identify service action along with product development plan
2.Design product Service Model based on product features and get alignment with GEO delivery team
3.Co-work with Service Supply Chain (SSC), to ensure spare part readiness and RMA setup properly
4.Support OCT on Issue assessment, impact for service and field data analysis to help decision making needed
5. Partner with Tech. support engineer, define technical requirement and make sure technical delivery in place
6. Identify product Up-Selling business opportunity and work out solution in enablement procedure
7.Keep monitor product field performance, issue, VOC after launch, provide data input for next Generation Marketing/Services improvement

Required Technical and Professional Expertise:

1. Bachelor of Science or Technology, more than 3 Years working experience or Service & Support background, meeting solution device enablement experience preferred
2. Project Management experience, able to maintain good business relationship with cross department & suppliers, sense of schedule and risk control. PMP certified
3.Basic knowledge of product development process, Windows/Android operating system and software. Meeting or Cloud related software is preferred
4.Skill on PowerPoint, Excel and other common office utility
5.Better business learning skill & team working spirit Fluent oral and written English, better communication capability
6.Accept meeting with oversea colleagues for work communication

* 深圳(Shenzhen) - Guangdong - 中国