基本信息

职位编号:
WD00011162
工作领域:
Services
国家/地区:
中国
省:
上海
市:
上海(Shanghai)
其他工作城市:
CN - Beijing - Beijing
日期:
Thursday, September 16, 2021
工作性质:
Full-time

为什么选择联想

联想是一家成立于中国、业务遍及180个市场的全球化科技公司,全球约有7万多名员工。联想聚焦全球化发展,树立了行业领先的多元企业文化和运营模式典范,服务全球超过10亿用户。作为值得信赖的全球科技企业领导者,联想助力客户,把握明日科技,变革今日世界。

 

联想作为全球领先ICT科技企业,秉承“智能,为每一个可能”的理念,为用户与全行业提供整合了应用、服务和最佳体验的智能终端,以及强大的云基础设施与行业智能解决方案。

 

赶快加入我们吧!

职位描述和要求:

Position descriptions:
1, Engage in product design team as service representative to identify the service delivery risk and work out the solution
2, Based on product design, define the specification of hardware/software diagnostic solution and align with product design spec
3, Develop product technical support instructions, troubleshooting documents, FAQs, Problem Determination Guidance and continue improvement
4, Leading field technical issue analysis, tracking and coordinate with development/quality team until resolved
5, In terms of product service model and operation, define E2E work flow of Repair/Replacement & develop related SOP
6, Deliver service training of new product to Lenovo education team, tracking the feedback from audience to improve training quality
7, Design technical solution based on service upsell offering requirement

Position requirements:
1, Android Device Support
2, Cloud Services Management
3, Data Analysis
4, Presentation and communication skills
5, Project Management
6,Technical Writing & Verbal Communication