General Information

Req #
Career area:
Service après-vente
Lundi, octobre 30, 2023
Working time:
Additional Locations
* France - Hauts-de-Seine - Rueil-Malmaison

Why Work at Lenovo

Façonner l’intelligence informatique pour créer un monde meilleur a toujours fait partie de notre ADN. En proposant la plus large gamme de produits technologiques au monde, nous partageons notre vision d’une technologie plus intelligente au service de tous. Des individus, des communautés, des entreprises et des populations entières ont besoin de nos produits, nos solutions, nos logiciels et nos services, pour réaliser leur potentiel. 

Nous sommes Lenovo. Nous faisons ce que nous disons. Nous épatons nos clients. Nous sommes présents dans 180 marchés partout dans le monde et nos 77 000 collaborateurs travaillent main dans la main pour créer ensemble le monde digital de demain, un monde plus juste, plus inclusif, plus responsable et accessible à tous quel que soit l'endroit.

Lenovo est classée par le magazine Fortune 171ème des 500 plus grosses entreprises mondiales et génère 62 milliards de dollars US de recette. 
Pour en savoir plus rendez-vous sur 

Description and Requirements

Lenovo / Motorola is looking for a Sr. Technical Account Specialist to join our Motorola smartphone business in France. You will report to our Senior Business Development Manager, Motorola B2B. 

Your primary duties are:

  • Technical pre-sales solution provider on Lenovo and Motorola Thinkshield products.
  • It is expected that you will build a deep knowledge of the b2b Motorola device product range and solutions, will be the ‘go-to’ person for many pre-sales technical requests and trial support.
  • Responsible for technical escalations and working with our product development teams to deliver a working solution in a timely manner.
  • Support Enterprise customers in France and remotely in EU on reported technical issues.

Your key responsibilities:

  • Work with France and EU Account Sales teams to support Enterprise customers as part of the technical sales process
  • Act as focal point to the customer for technical escalations on Android Enterprise, AER, Android OS, specific handset features and Government and Regulatory certificates
  • Collaborate with Enterprise KAMs in France and EU to provide input against competition device analysis and SW solutions
  • Complete enterprise features during tender documentation
  • Understand and communicate the benefits and capabilities of our Enterprise portfolio and Motorola Thinkshield services and solutions to; Global Account Sales organization; Global Account Customers up to C- level engagement; Motorola WW product teams; OEM and solution business colleagues; Resellers, Alliance partners, Google and leading EMM providers
  • Continuously maintain/enhance technical skills on relevant products and industry shifts and use cases for mobile phones in OEM environments
  • Provide in-depth solution knowledge & product expertise of Motorola device product range to global account sales teams
  • Provide support for low level technical questions from France and EU Sales
  • Attendance at relevant Industry events such as Mobile World Congress (when applicable)

Your Qualities/Skills

  • Excellent product knowledge across Smartphones and Android Enterprise
  • Have previous experience working in a b2b pre-sales support role
  • Ideal to have Google Android certification, Professional
  • Have hands on knowledge and experience of Android Enterprise device management solutions, Zero Touch enrolment and policies
  • Superior problem solving & analysis skills, commitment & action oriented
  • Strong verbal and written communication skills in French and English
  • Strong knowledge of 5G applications, features, benefits and use cases
  • Excellent customer facing skills
  • Willingness to travel - at least 20 % of time

What we offer You:

  • Responsible and exciting tasks
  • A team-oriented corporate culture characterized by flat hierarchies and short decision-making paths
  • Compatibility of work and private life through flexible working time models
  • Attractive compensation package
  • An international working environment in which the diversity of employees becomes a success factor

As part of the Lenovo family, Motorola Mobility is creating innovative smartphones and accessories designed with the consumer in mind. That’s why we’re looking for the thinkers, innovators and problem solvers who believe in working together to challenge the status quo. If you share our commitment to creativity and a passion for bringing new possibilities to life in mobile technology, we want you to say hello to Moto.

Want in? Let’s get started on something different, together.

Additional Locations
* France - Hauts-de-Seine - Rueil-Malmaison
* France - Hauts-de-Seine - Rueil-Malmaison
* France - Hauts-de-Seine
* France