基本信息

职位编号:
WD00073515
工作领域:
Marketing
国家/地区:
中国
省:
广东
市:
深圳（Shenzhen）
日期:
星期四, 10 月 24, 2024
工作性质:
Full-time
其他工作城市: 
* China - Guangdong - 深圳（Shenzhen）

为什么选择联想

联想文化，我们称之为 “We Are Lenovo”（我们，就是联想），其核心是：“说到做到，尽心尽力，成就客户”。

联想集团是一家年收入569亿美元的全球化科技巨头，位列《财富》世界500强第248名，服务遍布全球180个市场数以百万计的客户。为实现“智能，为每一个可能” 的公司愿景，联想在不断夯实全球个人电脑市场冠军地位的基础上，积极构建全栈式的计算能力，现已拥有包括人工智能赋能、人工智能导向和人工智能优化的终端、基础设施、软件、解决方案和服务在内的完整产品路线图，包括个人电脑、工作站、智能手机、平板电脑等终端产品，服务器、存储、边缘计算、高性能计算以及软件定义等基础设施产品。这一变革与联想改变世界的创新一起，共同为世界各地的人们成就一个更加包容、值得信赖的智慧未来。联想集团有限公司在香港交易所上市（港交所：992）（美国预托证券代号：LNVGY）。

欢迎访问联想官方网站 https://www.lenovo.com，并关注“联想集团”微博及微信公众号等社交媒体官方账号，或关注“联想招聘”公众号，获取联想最新动态。

职位描述和要求:

Job Summary: We seek a dynamic and customer-focused Customer Engagement Specialist to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our customers. This role involves working closely with various departments to enhance customer satisfaction and loyalty.
Key Responsibilities:
Develop and execute customer engagement strategies to increase product adoption and customer retention.
Develop and maintain strong relationships with customers to understand their needs and ensure their satisfaction with our software product.
Monitor users' behavioral habits and changes in various indicators through data analysis, tap users' real needs, enhance user stickiness and improve user value.
Gather and analyze customer feedback to identify areas for improvement and work with the product team to implement changes. Participate in user demand analysis work, and provide supportive opinions for business processes, product development, and iteration
Prepare regular reports on customer engagement activities and outcomes, presenting findings to management.
Qualifications:
Education: Bachelor’s degree in business, Marketing, Communications, or a related field.
Experience: 2+ years of experience in customer engagement, customer support, or a related role, preferably in the software industry.
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Knowledge of the software industry and product lifecycle.
Fluent in English as a working language

其他工作城市: 
* China - Guangdong - 深圳（Shenzhen）
* China - Guangdong - 深圳（Shenzhen）
* China - Guangdong
* China
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