基本信息

职位编号:
100015815
工作领域:
Engineering
国家/地区:
中国
省:
辽宁
市:
大连（Dalian）
日期:
星期五, 3 月 21, 2025
其他工作城市: 
* China

为什么选择联想

联想文化，我们称之为 “We Are Lenovo”（我们，就是联想），其核心是：“说到做到，尽心尽力，成就客户”。

联想集团是一家年收入569亿美元的全球化科技巨头，位列《财富》世界500强第248名，服务遍布全球180个市场数以百万计的客户。为实现“智能，为每一个可能” 的公司愿景，联想在不断夯实全球个人电脑市场冠军地位的基础上，积极构建全栈式的计算能力，现已拥有包括人工智能赋能、人工智能导向和人工智能优化的终端、基础设施、软件、解决方案和服务在内的完整产品路线图，包括个人电脑、工作站、智能手机、平板电脑等终端产品，服务器、存储、边缘计算、高性能计算以及软件定义等基础设施产品。这一变革与联想改变世界的创新一起，共同为世界各地的人们成就一个更加包容、值得信赖的智慧未来。联想集团有限公司在香港交易所上市（港交所：992）（美国预托证券代号：LNVGY）。

欢迎访问联想官方网站 https://www.lenovo.com，并关注“联想集团”微博及微信公众号等社交媒体官方账号，或关注“联想招聘”公众号，获取联想最新动态。

职位描述和要求:

Job Responsibilities: 

  1. Serve as the primary point of contact for storage and overall problem resolution, interfacing and collaborating with Level 1 agents, Level 3 OEM agents, and Product Storage engineer.
  2. Resolve escalation comes from Level1 agents, handle P1 or any hot case directly
  3. Resolve complex, collaborative calls working with Level 3 teams and HW development teams, as well as hardware/storage problem determination and hardware services delivery providers
  4. Ensure customer incident resolution at industry leading incident closure rates
  5. Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution
  6. Accurately diagnose problem severity levels and prioritize call loads appropriately
  7. Recreate customer issues when needed, using logs, system management tools, and industry standard problem resolution tools and protocols
  8. Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required

Job Requirements:


  1. Three to Five years of contact center experience in similar Intel based hardware environments
  2. Prior experience as a Level 2 support engineer 
  3. Three years of storage trouble shooting experience on NetApp product, or any other storage vendor products.
  4. Troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between componentry and the data flow
  5. Networking troubleshooting skills (i.e. switch, Internet protocols)
  6. Software oriented troubleshooting from the Operating System level 
  7. Expert technical knowledge of VMware, Microsoft, Red Hat, and SUSE operating systems
  8. Deep technical expertise in industry standard systems management tools
  9. Language: English speaking and written skills required

Preferred:

  1. Storage: NetApp NCSE, NCDA or any other storage certificate strongly preferred
  2. VMware: Vmware VSAN, VCP6-DCV, VCIX6-DCV preferred
  3. Microsoft: Certificate relates to Azure, MCSA and MCSE certifications preferred (server operating systems, infrastructure, and cloud)
  4. Red Hat: RHCSA, RHCE, RHCA preferred (Datacenter, Cloud)
  5. SUSE: CLA, CLP preferred
  6. Networking Switch: CCNA, CCNP, CCIE
  7. Nutanix: NCP NCAP

其他工作城市: 
* China
* China
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