基本信息

职位编号:
WD00072981
工作领域:
Strategy and Operations
国家/地区:
中国
省:
天津
市:
天津（Tianjin）
日期:
星期五, 10 月 11, 2024
工作性质:
Full-time
其他工作城市: 
* China - Tianjin - 天津（Tianjin）

为什么选择联想

联想文化，我们称之为 “We Are Lenovo”（我们，就是联想），其核心是：“说到做到，尽心尽力，成就客户”。

联想集团是一家年收入569亿美元的全球化科技巨头，位列《财富》世界500强第248名，服务遍布全球180个市场数以百万计的客户。为实现“智能，为每一个可能” 的公司愿景，联想在不断夯实全球个人电脑市场冠军地位的基础上，积极构建全栈式的计算能力，现已拥有包括人工智能赋能、人工智能导向和人工智能优化的终端、基础设施、软件、解决方案和服务在内的完整产品路线图，包括个人电脑、工作站、智能手机、平板电脑等终端产品，服务器、存储、边缘计算、高性能计算以及软件定义等基础设施产品。这一变革与联想改变世界的创新一起，共同为世界各地的人们成就一个更加包容、值得信赖的智慧未来。联想集团有限公司在香港交易所上市（港交所：992）（美国预托证券代号：LNVGY）。

欢迎访问联想官方网站 https://www.lenovo.com，并关注“联想集团”微博及微信公众号等社交媒体官方账号，或关注“联想招聘”公众号，获取联想最新动态。

职位描述和要求:

The Lenovo Services Operations Professional is a critical member of the ISG Services Delivery team. This is NOT a sales role.
The Services Operations Professional is responsible for customer operations of Cloud Services and will have worldwide customer responsibility. This role is the voice of the customer within Lenovo Services with focus on operational excellence and delivering outstanding customer experience. The candidate for this role must possess 1) technical support service experience with a focus on operations and parts management, 2) knowledge of the customer’s business goals and 3) ability to manage and collaborate with Lenovo partners. The Services Operations Professional will team directly with the Enablement teams and Geography Services Delivery teams. The SOP must have excellent relationship skills with both Lenovo customers and business partners, technical skills, ability to collaborate and solve complex issues, as well as outstanding customer support and professional communications skills. Ensuring the best possible customer experience is the key to success in this role.

Position Requirements
The ideal candidate will possess the following experience:
• Proactive Service Expert delivering customer satisfaction results with the professional communications and soft skills necessary to diffuse difficult customer situations and work to problem resolution
• Quarterly business review (QBR) meetings to review key service outcomes, metrics, and overall customer support plan health
• Ability to manage Services technical operational execution and parts management
• Create and manage the Customer Support Plan for all entitled Lenovo systems based on the customer’s present and anticipated future needs
• Provide customer account reporting to Lenovo entitled systems on support service delivery key performance indicators and metrics
• Engage as a Single Point of Accountability to the client for managing pre-sales and post-sales issues and escalations
• Manages and resolves services maintenance contract remediation issues to ensure proper entitlement and Lenovo service level coverage
• Acts as services liaison for escalation management to coordinate all operational resources necessary to address individual issues or more systemic problems
• Serves as the Lenovo service advocate providing ongoing communications and insights for issues and technical updates

其他工作城市: 
* China - Tianjin - 天津（Tianjin）
* China - Tianjin - 天津（Tianjin）
* China - Tianjin
* China
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