Lenovo

Job Responsibilities：

1. Provide Level 2 support for complex system issues to regional helpdesks and local operation teams.
2. Drive resolution of P1/P2 IT tickets with root cause analysis and propose necessary changes to GPO.
3. Lead collaboration with cross-functional teams and DTIT to resolve tool problems and suggest process improvements.
4. Regularly review feedback from local operation teams to enhance system functions or business processes.
5. Participate in Dynamics 365 enhancement workshops, KUT, and UAT as needed to represent the AP Team.
6. Maintain the AP Helpdesk knowledge base for Dynamics 365, including FAQs and training materials.
7. Publish system enhancement newsletters and conduct training for sales users on major function changes.
8. Manage all AP user access authorization in Dynamics 365.

Job Requirements：

1. Bachelor’s degree, 3+ years of experience in Incident management, system helpdesk or a related field.
2. A solid understanding of the sales processes (operations, sales and/or customer service background required)
3. Familiarity with Dynamic 365 system will be preferred.
4. Excellent verbal & written communication skills.  English required and Japanese preferred
5. Good understanding and learning capability.
6. Be able to explain complex information in simple, clear terms to a non-lT personnel
7. Logical thinking, problem solving and analytical skills.
8. Good communication and teamwork ability.