一般信息

參考編號
WD00048863
職業領域：
硬體工程
國家/地區：
臺灣
州/省/縣：
Taipei City
城市：
Taipei
更多地點：
Taiwan
日期：
Monday, January 30, 2023
工作時間：
Full-time
Additional Locations: 
* Taiwan - Taipei City - Taipei

在 Lenovo 工作的好處

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$70 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

說明與要求

  • Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.
  • Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.
  • Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.
  • Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary 
  • Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)
  • Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems. 
  • Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems. 
  • Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes. 
  • Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.
  • Interface with client teams and customers to explain technical solutions and maintain customer satisfaction.

Additional Locations: 
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City - Taipei
* Taiwan - Taipei City
* Taiwan
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