Lenovo

The ISG Service Parts Services NA & LAS Fulfillment Manager is a critical member of the Lenovo Services & technical support team.

The Fulfillment Analyst – Services (NA & LA) is responsible for order management and fulfillment for all service parts orders received in the Americas Region. 

Responsibilities will include but not be limited to the following:

• Responsible for same day and next day order fulfillment
• Creating reports merging data from various sources, extracting, validating, and controlling data.
• Identifying projected shortages, and collaborating to avoid the shortage and reduce the impact.
• Perform Backlog management, minimize and reduce customer backlog and avoid aging backlog.
• Provide ETA reports keeping customers informed for customer backlog.
• Communicate directly with vendors to resolve any order delays
• Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog.
• Performing root cause and taking necessary corrective action when parts are not available.
• Performing root cause and taking necessary actions for material without demand.
• Reporting to management, the KPIS associated with Planning and Fulfillment.
• 12x7 management of critical parts related phone calls and emails (shared responsibility across the team)