Lenovo

The Sales Support team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis, and to get the sense of Lenovo business.

We are looking for pro-active people who do not like a routine at work. The team supports the LA region, and we are looking for candidates with the following language combination: English + Portuguese languages (optional).

Interactions: The team will interact with Sales teams (40%), internal customers (e.g. pricing, order management – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• SOW Preparation
• Audit ready documentation creation and storage maintenance

Organization

Position Requirements: 

The Sales Transaction Support Representative will have excellent contract language/creation background, teaming skills, quality improvement, and organization skills.  We need somebody who will be able to demonstrate the ability to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. 

Other requirements included:  

• 1+ year of contract administration experience  
• Strong PC Background (Word, Excel, etc) 
• Customer Satisfaction and Customer Escalation Management 
• Strong ability to gather, analyze, monitor, and document data  
• Strong written and verbal English communication skills  
• Exceptional interpersonal and relationship management skills  
• Facilitation and collaboration skills Must be a team player who is highly motivated & detail oriented
• Flexibility to work in a fast-paced environment and manage multiple concurrent tasks/projects/priorities