General Information

Req #
WD00070406
Career area:
Soporte de ventas
Country/Region:
Estados Unidos de América
State:
North Carolina
City:
Morrisville
Date:
martes, Septiembre 3, 2024
Working time:
Full-time
Additional Locations
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

Somos Lenovo. Hacemos lo que decimos. Somos dueños de lo que hacemos. Sorprendemos a nuestros clientes. 

Lenovo es una potencia tecnológica global con ingresos de 57 mil millones de dólares, ocupa el puesto 248 en Fortune Global 500 y atiende a millones de clientes todos los días en 180 mercados. Centrada en una visión audaz de ofrecer tecnología más inteligente para todos, Lenovo ha aprovechado su éxito como la empresa de PC más grande del mundo con una cartera completa de dispositivos habilitados para IA, listos para IA y optimizados para IA (PC, estaciones de trabajo, teléfonos inteligentes). , tabletas), infraestructura (servidor, almacenamiento, borde, informática de alto rendimiento e infraestructura definida por software), software, soluciones y servicios. La inversión continua de Lenovo en innovación que cambia el mundo está construyendo un futuro más equitativo, confiable e inteligente para todos, en todas partes. Lenovo cotiza en la bolsa de valores de Hong Kong bajo el nombre de Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

Para obtener más información, visite www.lenovo.com y lea las últimas noticias a través de nuestro StoryHub.

Description and Requirements

This role supports the Lenovo Services Upsell team responsible for revenue growth through Parts Sales and Billable Services. Responsibilities include support for billing, credits and vendor management.  This role will be measured on supporting an exceptional customer experience and timely resolution of activities.

Position Responsibilities:

  • Billing for Parts Sales and Billable Repair transactions
  • Dispute resolution including processing credits and issuing RMAs
  • Support for credit line renewals and tax certificates
  • Vendor management including maintaining account details and new vendor set ups

Basic Qualifications:

  • 3+ years prior sales operations and partner engagement experience or equivalent
  • Understanding of policies, procedures, and processes related to billing activities
  • Strong customer focus and communication
  • Relevant systems experience (MSD, SAP, LGVM, ECMS)
  • Demonstrate effective verbal and written communication skills
  • Fluent in English language

Preferred Qualifications:

  • Proficient in Microsoft Office applications with strong Excel skills
  • Strong analytical, interpretation and problem solving skills
  • Excellent organizational, multi-tasking, prioritization and problem resolution skills
  • Works well independently, yet is cooperative in working with team assignments and activities
Additional Locations:
* Mexico - Distrito Federal - Mexico D.F. 
* Monterrey - Capital of Nuevo León - Mexico

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Locations
* United States of America - North Carolina - Morrisville
* United States of America - North Carolina - Morrisville
* United States of America - North Carolina
* United States of America