Lenovo

The Customer Experience and Design team is an organization within the Motorola Business Group that acts as the intersection between product development, design, and our customers to aid in bringing compelling new products to our end consumers. Our team brings together expertise across consumer research, software and hardware design, packaging, innovation, and customer creative to ensure end to end support for our global portfolio, with a focus on ensuring the voice of the consumer is well represented across all aspects of product creation, development, and sell in.   The Customer Experience and Design Product Researcher will apply skills in advanced research methods to the design of various future-facing features and experiences across our products.  

Scope of Responsibilities:  

--Design and conduct user research using qualitative and quantitative methods as appropriate, including but not limited to rapid and iterative usability and concept testing, participatory design, ethnography, contextual inquiry, surveys, and summative usability studies. 

--Further the quality and influence of our research practice as well as Motorola Mobility’s general understanding of consumers to inform future products, software, services and ecosystem design.

--Work collaboratively with Product, Software, Sales, Brand, Marketing, Engineering and Design to identify business questions and research needs throughout the product development process, from concept phase to post­-launch.  

--Work with the design team to create tangible design solutions and inform prototype development.  

--Serve as a primary consultant on regional consumer understanding and behavior to Motorola Mobility’s various leadership, business, technology and marketing teams.  

Basic Qualifications:

A Masters degree in a product research­-related field, e.g., cognitive pPsychology, HCI, human factors.

Minimum of 5 years experience designing, executing, and reporting advanced product or design research English proficiency (written and spoken) required Strong oral, written and presentation communication skills; can present findings concisely and effectively.

Able to drive common understanding with cross­-functional work partners and senior management.

Ability to work as part of a cross­-functional team with limited supervision

Highly skilled in a range of research methods, with demonstrated experience designing and conducting different types of user-­research studies, including usability studies, heuristic and expert reviews, field studies, ethnography and participatory design methods.

Demonstrated ability to quickly build strong relationships within and across organizations.  

Preferred Qualifications:

A Masters or PhD degree in a product research­-related field, e.g., cognitive psychology, HCI, human factors.

Experience working independently on multiple research projects.

Experience presenting research findings to senior leadership and identifying priority actions for cross functional teams to address based on research findings. Experience researching and designing both physical and digital products and web interaction a plus

Experience with remote product research