Lenovo

Consumer Experience and Design (CX&D) is a global organization within Motorola that employs a user-­centered design approach in order to optimize business strategies, build our brand, develop rich experiences, and ensure user satisfaction. Our group is responsible for defining the physical and digital experiences of Motorola's mobile devices, including innovation focused projects, new form factors, and software as a service initiatives.. Our research team is responsible for collecting and driving user insight across all key consumer touch points and helping to communicate those insights across product teams and customers. We use this data to help create innovative and responsive experiences that are tightly integrated with our vision of future smartphone design language. 

The Product Researcher will apply skills in advanced research methods to the design of various future-facing features and experiences across our products, including innovation and AI projects.

Scope of Responsibilities:

•  Design and conduct user research using qualitative and quantitative methods as appropriate, including, but not limited to, rapid and iterative usability and concept testing, participatory design, ethnography, contextual inquiry, surveys, and summative usability studies. 

• Further the quality and influence of our research practice as well as Motorola Mobility’s general understanding of consumers to inform future products, software, services and ecosystem design.

• Work collaboratively with Product, Software, Sales, Brand, Marketing, Engineering and Design to identify business questions and research needs throughout the product development process, from concept phase to post­-launch.

•  Work with the design team to create tangible design solutions and inform prototype development.

•  Serve as a primary consultant on regional consumer understanding and behavior to Motorola Mobility’s various leadership, business, technology and marketing teams.

Basic Qualifications:

• Minimum of 5 years experience designing, executing, and reporting advanced product or design research

• English proficiency (written and spoken) required

• Strong oral, written and presentation communication skills; can present findings concisely and effectively. Able to drive common understanding with cross­-functional work partners and senior management.

• Ability to work as part of a cross­-functional team with limited supervision

• Highly skilled in a range of research methods, with demonstrated experience designing and conducting different types of user-­research studies, including usability studies, heuristic and expert reviews, field studies, ethnography and participatory design methods.

Preferred Qualifications:

• A Masters or PhD degree in a design research­-related field, e.g., cognitive psychology, HCI, human factors.

• Experience researching and designing both physical and digital products and web interaction a plus

• Experience with remote product research

• Demonstrated ability to quickly build strong relationships within and across organizations.

Motorola Mobility is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

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