General Information

Req #
North Rhine-Westphalia
Donnerstag, April 20, 2023
Working time:
Additional Locations
* Germany - North Rhine-Westphalia - Essen
* Germany - North Rhine-Westphalia - Essen

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$70 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

As the Field Technical Consultant (FTC) you will act as a single point of contact for Lenovo customer high impact escalations. You will own the coordination and oversight of the problem-solving efforts. You will lead complex service delivery and develop creative resolutions to complex problems in accordance with a Statement of Work. 

As a trusted advisor, you will be dealing with all levels of customer representatives, as well as all levels of Sales, Services leadership, and technical communities across all DACH region.

You will collaborate with the EMEA Project Management Office (PMO) leader and the FTC team to incorporate insights gained from customer account teams into your work.

Position Requirements: 

  • Knowledge of PC and Cloud technology
  • Ability to effectively interact and communicate with Senior executives to CXO level
  • Being up to date on the latest market trends and have passion to learn and use state of the art technologies
  • Business fluent English and German 
  • Expertise in some of the following areas:
    • SCCM 
    • Asset Management Tools 
    • Patch Management 
    • Driver Management 
    • Image Management 
    • (Modern) IT Deployment solutions 
    • PC architecture knowledge 
    • In depth knowledge of current Windows operating systems 
    • Windows OS engineering 
    • Diagnostics and trouble shooting

About Lenovo Services

We think and act differently!

Lenovo Services adopted a new way towards a smart transformation to become a solution-based company. Services offer a comprehensive portfolio of services that support the full lifecycle of the Lenovo products. At every stage from planning, deployment, support to asset disposal we offer the expertise and services to more accurately budget for the customer`s IT expenses, deliver better SLA and generate greater end user satisfaction.

Shape a new Services culture with us!

What Lenovo can offer you:

  • An open and stimulating environment within one of the most forward-thinking IT companies 
  • Opportunities for career development & growth 
  • Access to training for personal development 
  • An international team with a high focus on Gender Diversity 
  • Attractive compensation package and Performance-based rewards
  • Home office flexibility upon team agreement

At Lenovo, we are proud to be an equal opportunities company. Of course, this also applies to people with disabilities.