General Information

Req #
WD00012577
Career area:
Services
Country/Region:
China
State:
Shanghai
City:
上海(Shanghai)
Date:
Monday, October 11, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

岗位描述:

1.与项目部门紧密配合,根据方案类服务产品特点以及定制化服务需求,结合现有服务渠道交付能力图谱(支持能力,服务覆盖)基础上;

2.协调现有服务渠道交付资源,合理通过项目任务书、渠道服务交付发文等方式打通交付资源,支持项目交付团队的服务交付准备;

3.同项目部门确定并修正交付实施流程,服务内容,服务级别,质量标准(KPI),成本结构,并通过服务渠道资源落实项目需求。


岗位要求:

1.IT行业、服务业务、服务渠道交付具有一定了解,了解部分行业行业内通行及优势的业务运作模式(IOT经验者优先)

2.熟系服务业务及渠道交付相关工作内容、流程、规范,熟系成本核算、KPI相关原则内容

3.良好的逻辑思维及推理能力,对于成本模型搭建和项目交付实施具有一定经验 

4.5年以上IT行业相关工作经验,至少3年以上主流IT产品厂商产品服务、交付有关的工作经验。

5.本科学历及以上

6.有服务交付区域管理3年以上经验(有维修售后体系服务管理经验优先)

7.熟练使用Microsoft office

8.良好的沟通&快速学习能力

9.简单的英文读写能力

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