Lenovo

To lead our AIOps and Digital Workplace Center of Excellence (CoE) within our IT service organization. This role will focus on designing, implementing, and optimizing AI-driven solutions and digital workplace strategies to enhance operational efficiency and improve service delivery for our clients.

The Job

• Architectural Leadership:
  • Develop and execute the architectural vision for the AIOps and Digital Workplace CoE, ensuring alignment with organizational goals and client needs.
  • Design scalable AIOps solutions and digital workplace frameworks that enhance IT service management and employee productivity.
• Service Development:
  • Collaborate with cross-functional teams to create innovative AIOps and digital workplace services tailored to client requirements.
  • Establish and document best practices for integrating AI, machine learning, and collaboration tools into IT operations.
• Data Management:
  • Oversee data collection, analysis, and reporting to extract actionable insights for optimizing IT operations and workplace efficiency.
  • Ensure compliance with data integrity and security standards.
• Client Engagement:
  • Engage with clients to understand their unique challenges and customize AIOps and digital workplace solutions accordingly.
  • Conduct training sessions and workshops to promote awareness and effective use of AIOps and digital workplace technologies.
• Continuous Improvement:
  • Monitor and assess the performance of implemented solutions, driving continuous enhancements based on feedback and industry trends.
  • Stay updated on emerging technologies and best practices in AIOps and digital workplace environments.
• Collaboration:
  • Partner with internal IT teams to ensure seamless integration of AIOps and digital workplace solutions within existing systems.
  • Collaborate with external vendors to leverage innovative tools and technologies to enhance service offerings.

The Person

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degrees and relevant certifications (TOGAF, ITIL) are preferred.
• Minimum of 12 years of experience in IT architecture or operations, with a focus on AIOps and digital workplace solutions.
• Proven track record in designing and implementing AI-driven and digital collaboration solutions in an IT service provider context.
• Strong understanding of AIOps principles, machine learning, and digital workplace technologies.
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills for effective client and team collaboration.